ตำแหน่ง Store manager

บริษัท Luckin coffee thailand

ที่อยู่บริษัท Ratchada11

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Manage and oversee the entire restaurant operation and preparing weekly work schedules for staff and finding suitable
• Create Daily Report for Management Team
• Hire and onboard new wait staff and barista, performance evaluation, payroll
• Ensuring that all café expenses are within budget and identifying ways to decrease operational costs.
• Train employees on drinks preparation and proper use of coffee equipment
• Manage Cafe’ supplies, forecast requirements and maintain inventory
• Maintain updated records of daily, weekly and monthly revenues and expenses
• Add new menu items based on seasonality and customers’ preferences
• Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
• Ensure all cafe areas are clean and tidy
• Nurture friendly relationships with customers to increase loyalty and boost our reputation
• Maintain the standard and quality of the services provided and resolving customer complaints regarding
food quality and customer service.

ตำแหน่ง Restaurant Manager ( Ohkajhu Organic ) •

บริษัท PRUKPAK POR RAK MAE CO ., LTD

ที่อยู่บริษัท Sansai/Chiangmai

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Pleases customers by providing a pleasant dining experience.
• Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training,
assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards; resolving problems, completing audits, identifying trends, determining system improvements; and implementing change. Regularly review product quality and research new vendors
• Controls costs by reviewing portion control and quantities of preparation, minimizing waste, and ensuring high quality of preparation.
• Appraise staff performance and provide feedback to improve productivity
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events

ตำแหน่ง Coffee Specialist

บริษัท TRUE VISION GROUP - TRUE COFFEE CO ., LTD

ที่อยู่บริษัท Ratchada

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Deliver on all operational goals, focuses on KPI’s Evaluation.
• Setting Goal for work group. developing organizational capability, and modeling how we work together.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of True
Coffee.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners
to ensure smooth flow of operations.
• Monitors and manages store staffing levels to ensure partner development and talent acquisition to
achieve and maintain store operational requirements.
• Uses all operational tools to plan for and achieve operational excellence in the store Tools include
Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management
and inventory management.
• Challenges and inspires team members to achieve business results.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools
and programs as well as by finding new, creative and effective methods of recognition.

ประสบการณ์ทำงานอื่นๆ
STARBUCKS COFFEE CO ., LTD
Store Manager Nov 2012- Mar 2017
• Responsibility and monitor for overall performance of starbucks Maboonkrong Patumwan Princess Hotel Branch.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and
opportunities for improvement to provide coaching and direction to the store team to achieve operational
goals.
• Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter
communications to the store team.
• Communicates clearly, concisely and accurately in order to ensure effective store operations.
• Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Uses discretion in accessing external resources to support store operations and to execute district and
regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food
& Beverage, Coffee, and Retail Implementation departments.
• Actively manages store partners by regularly conducting performance assessments, providing feedback,
and setting challenging goals to improve partner performance. Manages ongoing partner performance
using performance management tools to support organizational objectives.
• Challenges and inspires partners to achieve business results.
• Develops and maintains positive relationships with partners in the district by understanding and
addressing individual motivation, needs and concerns.
• Ensures team members adhere to legal and operational compliance requirements.
• Utilizes and demonstrates effective management principles and practices to create and maintain a
successful store team resulting in an environment where partners are valued and respected.
TEA THE CHA (THAILAND) CO., LTD – WHITTARD OF CHELSEA BRAND
Store Manager 2007 - 2012
• Responsible and monitor for overall performance of 3 shops consist of Siam Paragon, Central World, Villa Aree.
• Planning and develop our manpower to support the highest standards service.
• Provide some training about their operation and products knowledge.
• Conduct and manage both labor cost and production cost follow the company’s policy.
• Provide competitive analysis as the same our business model.
• Support the marketing strategies to meet their goal.
• Guide shop manager and find the way in maximize sale to met target sale.
• Work to exceed sales and target maximize profitability
• Deliver on all operational goals, focuses on KPI’s Evaluation.
• Manage the opening new stores.
• Co-ordinate with other departments /organization and external to facilitate planning and developing system
to increase work efficiency and productivities
• Co-ordinate and plan together with shop staffs and concerned party to receive precise information.
• Planning and decorate for Windows display in each our shop.