ตำแหน่ง internship- data analysis

บริษัท JD central

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
 Retrieve data from all customer service channels to conduct KPIs daily report.
 Work closely with data team to assess, validate, and help develop solutions.
 Develop Agent CPD data to evaluate performance.
 Analyze customer satisfaction and dissatisfaction rates to identify issues and areas of opportunity for improvement.
 Find out the reason for abnormal data.
 Participate in projects to help improve performance of customer service agents.