Scope of work:
-Support End users
-Hardware (computer & printer & scanner & handheld & barcode printer & equipment which concern IT)
-Software (standard software & non-standard software & some application for end user)
-Network (Lan, wireless)
Other (printer out, scanner from copy machine)
-Repair & MA of hardware
-Tape Rotate
-Mac address registration
-Fixed asset & Standard software control
Accessory control
-Manual installation & configuration of standard & non-standard software,
Manual of process to solved problem
-support iPhone & iPad
-Monthly and Special report
-SCCM (install agent & report of s/w installation in the clients)
-Security (Create computer Label for new computer and transfer)
-Help check of all TV Conference
-Site Visit
-O365 first level support
-Other assign job by Supervisor