Politely welcomed arriving guests, providing room
keys and information on amenities and policies.
Make reservation rooms and respond to guest with
confirmation email, OTA and call.
Answer inquires pertaining to hotel service and
travel directions or make recommendation regarding
shopping, dining or entertainment.
Arrange tours and taxis reservation for guest.
Prepared guest invoices, accepted payments and processed refund and cancellation requests.
Managed online booking.
Managed allotment for hotel rooms on OTAs.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.