1. Monitored and verified electric appliance product claims via SAP
after service centers closed claims.
2. Followed up holding cases in system within 30 days and made a
monthly-summary report.
3. Audited service centers that were detected abnormal claims or claim
process by system.
4. Handled service center issues and also offered effective solutions to
their problem.
1. Proceed with managing review/approval/rejection of service-related
costs and calculate the generated cost.
2. Manage a customers claim and payment status. Discuss with relevant
departments when issues happen and then adjust.
3. Reviewing monthly data of warranty claim and return. Analyzing and
sorting out abnormal situations as well as suspected data.
4. Coordinating with dealers, salesmen, and service centers in order to
make all warranty and return processes meet the company's standard
5. Improving and developing system of pending repair data as to
reduce lead time and accomplish KPIs.
6. Providing renewals with authorized SVC.