-Greet arriving guests, assign rooms,issue keys and ascertain guest payment and billing information.
-Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest request -Provide guests with access to hotel services, forward in room meal request and ensure that mail, faxes and packages are delivered in a timely manner. Agent also deal with irate guests satisfaction
Greet arriving guests, assign rooms,issue keys and ascertain guest payment and billing information.
-Answer guest requests for assistance and coordinate with housekeeping, bell service staff and management to fulfill guest request -Provide guests with access to hotel services, forward in room meal request and ensure that mail, faxes and packages are delivered in a timely manner. Agent also deal with irate guests satisfaction