1.Hands-on to setup IT asset inventory (GLPI) tools for recording IT asset, Software asset tracking, printers and warranty information.
2.Hands-on to setup Zabbix monitor tools for monitoring the performance of server hardware and network security alerts (on Premise and on Cloud).
3.Handle preventive maintenance of IT infrastructure, IT asset and update patches for, Notebook, Firewall, Switches, UPS on every 6 months for IT audit document
4.Hands-on to configure, improve, monitoring and troubleshoot in
Bplus Payroll Server, CRM Server, Active Directory server, File Share, Print Server,Nas
CISCO Network routing (RIP,OSPF,WAN,LAN) and CISCO command line on switch.
Network Firewall, VPN, Internet Authentication and security.
VM Ware Backup and restore Server / NAS server.
E-mail, Printer, CCTV , website www.chamethailand.com and transfer hosting
5.Create PR/GRPO/Memo/vendor comparison of Team IT and IT asset purchase.
6.Setup new laptop/PC/printer for new employee, HR interview and other request.
7.Install and control computer equipment to be ready for use.
8.Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals.
9.Coordinate with external service providers to maintain (VOIP, Cloud, etc) to resolve issues.
10. Support daily IT request issues related to end user environment within SLA of IT Audit (Bplus, CRM, SAPB1, Printer, Laptop, AD, Email, file share, wifi,) etc.
11. Troubleshoot and conduct root cause analysis to resolve critical system and network issues.
12. Others as assigned.
-ISO 27001
Ticket Helpdesk System OSTICKET
Suppport ERP SAP B1 Administrator Account user Monitor ระบบ Backup DB
Microsoft O365