Managed guest service department from Front Desk at night time
Handled escalated guest situations and provided recovery when appropriate
Prepare a daily summary report and work on Night Audit Job
Checking in guests and handling their overnight requests
Handling end-of-day booking, auditing, and account reconciliation
Complete all EOD tasks and ensure other departments have done the same
Greet hotel guest, answer any question or concerns
Do a reservation job, made reservation on hotel system, and fulfill the request from them
Maintain an orderly front desk and contact necessary staff to solve problems when challenges arise, ensuring comfort
Reply and follow up with travel agency about contract and room sales
Reply and follow up with �travel agency about contract and room sales
RECEPTIONIST
Thrive the hostel | Nov 2016 - Aug 2017
Conduct check-in and check-out procedures company website
Create and follow a plan to maintain the desired atmosphere
Receiving and reply emails, create a reservation for customers, that come
from various channels.