• Manage IT Support and Service Desk teams to provide technical support to employees across the organization.
• Manage and oversee network systems, operating systems, and IT equipment, including Notebooks, PCs, Printers, Wi-Fi,Firewalls (Fortigate, Palo Alto), Servers (HCI, VM), Switches (L2/L3), and Core Applications (GIS, IVR, Log Server).
• Administer and maintain File Sharing, Exchange Email, Mail Gateway, and Active Directory.
• Plan, procure, install, and maintain hardware and software to ensure optimal organizational performance.
• Supervise daily IT operations and ensure SLA compliance
• Monitor, analyze, and troubleshoot network, hardware, and software issues.
• Develop maintenance plans for IT equipment and network infrastructure.
• Organize training sessions for team members and end-users.
• Coordinate with vendors and external partners for IT solutions
• Prepare reports on IT system performance and present findings to management.
• Performed duties under a contractual project with AIS in the AIS GSM Optical Transmission system.
• Conducted installation, configuration, system testing, and maintenance of NEC SDH equipment (STM-1/STM-4/STM-16/STM-64, GE) to ensure network efficiency and stability.
• Installed, configured, tested, and maintained Cisco Routers and Layer 3 Switches for the Data Communication Network (DCN) of the SDH & DWDM NEC system, operating under TCP/IP and OSI IS-IS protocols.
• Analyzed issues and performed maintenance on NEC telecommunications equipment, including SDH, DWDM, Network Management System (NMS), and Cisco DCN devices, to ensure optimal system performance.
• Executed testing procedures for NEC SDH & NMS equipment in compliance with standards and processes to guarantee equipment quality and system functionality.
• Provided support in alarm monitoring for the Network Management Center (NMC) to promptly address and resolve network issues.
• Delivered onsite service support for AIS telecommunication systems, ensuring the maintenance and troubleshooting of field equipment.
• Performed other assigned duties to support the organization's operational goals.
• Provide technical support and troubleshooting for LAN, network systems, computers, printers, and other IT hardware to ensure seamless operations within the organization.
• Diagnose and resolve issues related to hardware, software, and operating systems, ensuring minimal downtime for end users.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and peripherals, while managing user access and permissions.
• Perform system updates, software installations, and hardware upgrades to enhance system performance and security.
• Conduct routine maintenance, data backup, and recovery operations to prevent data loss and ensure business continuity.
• Maintain IT asset inventory, including hardware, software, and consumables, ensuring accurate records and coordinating repairs with vendors as needed.
• Provide onsite and remote support to end users, addressing technical inquiries and ensuring efficient resolution of IT-related issues.
• Assist in IT project implementation, system improvements, and security compliance to support organizational goals.
• Document technical issues, solutions, and best practices to enhance IT support efficiency.
• Perform additional IT-related duties as assigned by the IT Manager or relevant stakeholders.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดี) อ่าน (ดี) เขียน (ดี)
พูด (พอใช้) อ่าน (พอใช้) เขียน (พอใช้)
ไทย คำ/นาที อังกฤษ คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถยนต์ ,รถจักรยานยนต์ ,
• Operating Systems: Windows Server, Linux
• Virtualization: HCI Sangfor, VMware, Hyper-V, VirtualBox
• Cloud Computing: Azure
• Directory Services: Active Directory, Group Policy Management
• Network Management: LAN/WAN, VPN, TCP/IP, Firewall, Routing & Switching Cisco, Palo Alto, Fortinet
• IT Security & Access Control (Endpoint Security, Patch Management)
• Storage Systems: EMC, NetApp, Dell, HP, QNAP
• Backup & Disaster Recovery Planning
• Hardware & Software Troubleshooting
• Remote Support Tools: TeamViewer, AnyDesk, Remote Desktop VNC
• Ticketing Systems & Incident Management:(Service F1)
• Office Software & Collaboration Tools: Microsoft 365 (Outlook, Excel, Word, Teams, SharePoint)
• Vendor Management & IT Project Coordination