ตำแหน่ง CALL CENTER TEAM LEADER & PROJECT CONTROLLER

บริษัท TK ELEVATOR (THAILAND) CO., LTD. THYSSENKRUPP ELEVATOR (THAILAND) CO., LTD.

ที่อยู่บริษัท Rama 9 Rd.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Call Center Team Leader
• Responsible for managing the call center & administrator team.
• Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
• Trained and mentored new call center representatives on customer service policies, procedures, and best practices
• Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
• Evaluating the call center & administrator team’s performance and reporting to the department head.
• Data collection and report to the department head.
Project Controller
• Create and maintain project plans, including defining task, dependencies, timelines, and resource allocation.
• Monitor and manage the project’s budget, tracking expenses, and ensuring that the project stays within its financial constraints.
• Track the progress of the project by collecting data on task completion, resource utilization, and overall performance.

ตำแหน่ง ASST.BRANCH MANAGER (PHUKET AIRPORT & PATONG)

บริษัท MASTER CAR RENTAL CO., LTD. (SIXT RENT A CAR)

ที่อยู่บริษัท Ladpraow

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Responsible for managing the customer service team.
● Train and mentor customer service staff on how to deliver the best service possible.
● Investigate customer’s problems and find solutions.
● Handle major incidents that cannot be resolved by customer service staff.
● Monitoring the team’s performance.

ตำแหน่ง SENIOR RESERVATION OFFICER

บริษัท Worldclass Rent a Car Co., Ltd. (Budget Car Rental)

ที่อยู่บริษัท Rama 9 Rd.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Overlooking the entire reservation process from reservation to quotation to customer service for domestic & international customers

ประสบการณ์ทำงานอื่นๆ
GROUND SERVICE REPRESENTATIVE
One Two Go Airlines Co., Ltd.
Jul 2007 – Jan 2008
• Service passenger at front counter, checking in and also making a reservation for domestic customers
• Manage and control unexpected problems in general

CUSTOMER SERVICE REPRESENTATIVE
(DONMUANG AND SUVANABHUMI AIRPORT)
Worldclass Rent a Car Co., Ltd. (Budget Car Rental)
Oct 2003 – Jun 2007
• Taking care all of front desk duties; such as, register all the incoming and outgoing guests
• Handling reservation tasks, including providing every service upon individual request

SALES REPRESENTATIVE
TechnoThai (Hydraulic) Co., Ltd.
Jan 2003 - Sep 2003
• Approaching material plant at industrial estate to sell Hydraulic Hose and Equipment

PERSONNEL AND SECRETARY ACADEMIC AFFAIRS
International Hotel & Tourism Industry Management School (I-TIM)
Jan 2002 - Dec 2002
• Managing contract, visa, and work permit for all foreign employees both instructors and students
• Overlooking announcement and memorandum to instructors and students
• Summarizing examination grade of students

SALES REPRESENTATIVE
Bangkok Franchise Co., Ltd. (INDEX Furniture)
Sep 2001 - Dec 2001
• Selling and providing advice to customers at showroom
• Purchasing office equipment for branch showroom

สถาบัน Chansam Co., Ltd.

หลักสูตร Basic & Intermediate Microsoft Excel

สถาบัน Network Training Center Co., Ltd.

หลักสูตร Leadership Training for Supervisor

สถาบัน Safety and Health at Work Promotion Association (Thailand)

หลักสูตร Safety Officer at Supervisory Level