ตำแหน่ง IBM IT ServiceDesk Support.

บริษัท IBM Solution delivery co.ltd

ที่อยู่บริษัท 388, Soi Phahon Yothin 6, Phahon Yothin Rd., Sam Sen Nai, Phaya Thai, Bangkok 10400 Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
[August 2017-Present]
PROFESSIONAL ONE CO., LTD. BANGKOK, THAILAND
IBM IT ServiceDesk Support Project Minor
Job Description: In charge of customer service center support for
MINOR GROUP company. Responding to request for technical
assistance in person, via phone and e-mail. Providing a troubleshooting
to users in IT field such as window XP/7/10, Network (wired/wireless),
Citrix, Oracle ERP, E-mail(O365), Cegid Program (Trading Shop), Active
Directory (AD). Monitoring the network traffic LAN/WAN and server
performance UNIX/WINTEL. Coordinating with the second level support
team to solve the problems.

[January 2016-August 2017]
INFINITE COMPUTING SYSTEMS (THAILAND) CO., LTD.
IBM IT Helpdesk Support Internal of IBM
Job Description: Support and provide solution or workaround to IBMer.
Create ticket service request provide support manual and guide first
troubleshooting in lotus note, user account, check permission, setup
laptop for newcomer. Support on incident process send email about
downtime maintenance, incident detail and provide timeline or
workaround. Work closely with Incident manager to communicate to user
when got major incident.

[April 2015-December 2016]
VANNESS PLUS CONSULTIN CO., LTD.
IBM Helpdesk Second Level Support Project K-Bank
Job Description: The Second tier supports receive incident that
escalated from Service Desk first tier then provide information and
coordinate with Application Team or Infra Team to solve the issue.

[October 2013-March2015]
PROFESSIONAL ONE CO., LTD. BANGKOK, THAILAND
IBM IT Helpdesk Support Project T-Bank, Boots and TCRB
Job Description: The first tier supports the phone calls of customers and
attend to their queries. Remote support and/or remote maintenance to
end users. Perform problem analysis and provide application support.
Work with vendor or related parties to resolve the problem related
desktop, network, telephony system, facility and infrastructure
improvement project. Act as further escalate point for unresolved or
escalates. In the same time provide support Boots store in Thailand
provide solution or workaround if found hardware problem will escalated
to onsite support team or Boots IT.