## 1. IT Department Planning & Management
EN: Plan annual IT budget (Capex & Opex)
CN: 制定年度IT预算(资本性支出与运营性支出)
EN: Lead IT Support team serving 160 employees
CN: 领导IT支持团队,为160名员工提供服务
EN: Negotiate with vendors/suppliers, compare pricing and specs to select the best value
CN: 与供应商进行谈判,比较价格与规格,选择性价比最优的方案
EN: Maintain IT systems to pass ISO 9001:2015 audit every year
CN: 维护IT系统,确保每年顺利通过ISO 9001:2015审核
## 2. Network & Infrastructure
EN: Built HQ network from the ground up — TP-Link Omada (Router, OC200 Controller, Switches, WiFi APs) with VLAN Segmentation
CN: 从零开始搭建总部网络架构,采用TP-Link Omada系统(路由器、OC200控制器、交换机、WiFi无线接入点),并实施VLAN划分
EN: Configured Dual ISP (AIS + TOT) with Load Balancing and WAN Failover, maintaining 99% uptime
CN: 配置双线路ISP接入(AIS + TOT),实现负载均衡与WAN链路自动故障切换,保障系统正常运行时间达99%
EN: Managed Omada: VLAN, Inter-VLAN Routing, multiple SSIDs, QoS, and Port Trunk/Access configuration
CN: 负责Omada系统管理,包括VLAN划分、VLAN间路由、多SSID配置、QoS服务质量控制,以及端口Trunk/Access配置
EN: Monitor network performance via Omada Controller — real-time tracking of bandwidth, clients, and uptime
CN: 通过Omada控制器实时监控网络运行状况,追踪带宽使用、连接客户端数量及系统在线时长
EN: Managed Active Directory across 2 servers with AD Replication for High Availability, including OU structure, GPO, DNS, DHCP, and File Share Permissions
CN: 管理部署于2台服务器的Active Directory系统,通过AD复制实现高可用性,涵盖组织单位(OU)结构、组策略(GPO)、DNS、DHCP及文件共享权限设置
## 3. Security & Endpoint
EN: Configured Fortigate 100F covering Firewall Policy, SSL VPN, IPSec VPN, NAT, IPS, and Web Filtering
CN: 配置Fortigate 100F防火墙设备,涵盖防火墙策略、SSL VPN、IPSec VPN、NAT地址转换、入侵防御系统(IPS)及网页过滤功能
EN: Monitor traffic and threats via Fortigate; regularly review Security Log, Traffic Log, and VPN Log
CN: 通过Fortigate持续监控网络流量与安全威胁,定期审查安全日志、流量日志及VPN连接日志
EN: Manage 163 endpoint devices (158 Notebooks + 5 PCs)
CN: 负责管理163台终端设备(其中笔记本电脑158台,台式电脑5台)
EN: Set up CCTV at project sites and Finger Scan integrated with Cloud
CN: 在项目现场部署CCTV监控系统,并配置与云端集成的指纹考勤系统
EN: NAS Backup (Daily/Weekly) with Disaster Recovery plan
CN: 执行NAS存储每日/每周备份,并制定灾难恢复应急预案
## 5. In-House Web App Development
EN: Help Desk Ticketing System — reduced resolution time by 98%
CN: 自主开发帮助台工单系统,将问题解决时间缩短了98%
EN: IT Project Dashboard — tracks tasks, monitors team KPIs, and manages IT budget with Gantt Chart and Budget Overview
CN: 开发IT项目管理看板,通过甘特图与预算总览功能实现任务跟踪、团队KPI监控及IT预算管理
EN: Print Cost Dashboard analyzing print costs per project
CN: 开发打印成本分析看板,用于统计各项目的打印费用支出
EN: Software License Registry — automated Line & Email alerts for upcoming license renewals
CN: 开发软件许可证登记系统,实现许可证到期前自动通过Line和邮件发送续期提醒
## 6. ERP & Database
EN: Manage Mango ERP (UIH Cloud): user management, Module access control aligned with company policy, Workflow setup (PR/PO/WO), and staff training
CN: 负责Mango ERP系统管理(部署于UIH Cloud平台),包括用户账号管理、按公司制度设置模块访问权限、工作流程配置(采购申请PR/采购订单PO/工单WO),并对员工进行系统操作培训
EN: SQL Server: write Queries, Backup/Restore, Basic Indexing, and Log monitoring
CN: 负责SQL Server数据库管理,包括编写查询语句、执行数据备份与恢复、基础索引优化及日志监控
## 7. Team Leadership
EN: Assign tasks, monitor progress, and mentor IT team members
CN: 负责IT团队的任务分配、进度跟踪及成员指导培养
EN: Define SLA and KPIs for IT service delivery
CN: 制定IT服务交付的服务水平协议(SLA)及关键绩效指标(KPI)
EN: Evaluate team performance and support continuous skill development
CN: 定期评估团队工作表现,支持团队成员的持续技能提升
EN: Develop and maintain IT Policies and Procedures aligned with ISO 9001:2015
CN: 制定并维护符合ISO 9001:2015标准的IT政策与操作流程
EN: Conduct IT training for staff covering system usage and cybersecurity awareness
CN: 为全体员工开展IT培训,内容涵盖系统操作使用及网络安全意识教育
EN: Prepare IT operational reports and present findings to management regularly
CN: 定期编制IT运营报告,并向管理层汇报相关工作成果
ตุลาคม 2564 ถึง กันยายน 2564
ITSUPPORT
ITK CONNECTING COMPANY LIMITED
2/6 Rat Phatthana Road Rat Phatthana Subdistrict, Saphan Sung District, Bangkok 10240
สำหรับสมาชิกเท่านั้น
## 1. IT Solution Design, Planning & Pre-Sales Support
EN: Analyzed client requirements and designed systems covering Network, Server, Storage, Security, and Cloud
CN: 分析客户需求,设计涵盖网络、服务器、存储、安全及云端的整体系统方案
EN: Created Solution Diagrams and prepared Quotation/Proposal documents
CN: 绘制解决方案架构图,并编制报价单及项目提案文件
EN: Collaborated with sales team to present solutions and explain technical details to clients
CN: 与销售团队协作,向客户展示解决方案并说明技术细节
EN: Provided consultation and answered client queries to support purchasing decisions
CN: 为客户提供咨询服务,解答疑问以协助其做出采购决策
## 2. System Installation & Configuration
EN: Installed and configured Server, Active Directory, Backup, NAS/SAN Storage, Virtualization (VMware/Hyper-V), and UPS
CN: 负责安装配置服务器、Active Directory、备份系统、NAS/SAN存储设备、虚拟化平台(VMware/Hyper-V)及UPS不间断电源
EN: Managed Firewall across multiple vendors — Fortigate, FortiAnalyzer, Sophos, and Zyxel — covering Policy, VPN (SSL/IPSec), IPS, and Web Filtering
CN: 负责多品牌防火墙管理,包括Fortigate、FortiAnalyzer、Sophos及Zyxel,涵盖安全策略、VPN(SSL/IPSec)、入侵防御系统(IPS)及网页过滤功能
EN: Managed Switch L2/L3 across multiple vendors — Cisco, Aruba, HP, and Zyxel — covering VLAN, Inter-VLAN Routing, and Port Configuration
CN: 负责多品牌二层/三层交换机管理,包括Cisco、Aruba、HP及Zyxel,涵盖VLAN划分、VLAN间路由及端口配置
EN: Designed and configured Wireless systems with Centralized Management
CN: 设计并配置无线网络系统,实现集中化统一管理
EN: Conducted system testing and validation prior to client handover
CN: 在系统交付客户前进行测试与验证,确保系统运行正常
## 3. After-Sales Support & Maintenance
EN: Troubleshot issues and maintained systems throughout warranty periods; delivered on-site support promptly
CN: 在保修期内负责故障排查与系统维护,并及时提供现场技术支持
EN: Performed scheduled equipment inspections covering Server, Storage, and UPS
CN: 定期对服务器、存储设备及UPS不间断电源进行例行检查
EN: Generated system status reports including Network Health Check Reports
CN: 编制系统运行状态报告,包括网络健康检查报告
## 4. Documentation & Training
EN: Developed user manuals and conducted client training sessions
CN: 编写用户操作手册,并为客户提供系统使用培训
EN: Prepared project documentation including UAT and Handover Documents
CN: 编制项目文档,包括用户验收测试(UAT)报告及项目交接文件
## 5. Skill Development & Technology Adoption
EN: Kept up to date with emerging technologies in Cloud, Virtualization, and Cybersecurity
CN: 持续关注云计算、虚拟化及网络安全领域的新兴技术发展
EN: Applied knowledge to propose and implement efficient solutions for clients
CN: 将所学知识应用于实践,为客户提出并实施高效的解决方案
พฤษภาคม 2563 ถึง กันยายน 2564
ITSUPPORT
Professional Laboratories Management Corp Pub Co., Ltd.
Soi Pho Kaew 2, Soi Ladprao 101, Khlong Chan Subdistrict, Bang Kapi District, Bangkok 10240
สำหรับสมาชิกเท่านั้น
## 1. Infrastructure Design & Deployment
EN: Designed and established comprehensive IT infrastructure for headquarters and branches, including Server, Client, Network, and Backup systems.
CN: 负责设计并搭建总部及各分支机构的整体IT基础架构,涵盖服务器、客户端、网络及备份系统
EN: Managed deployment projects for computers and servers at branch locations, including CCTV installation and centralized security management.
CN: 管理分支机构电脑及服务器部署项目,包括CCTV监控系统安装及集中化安全管理
EN: Supervised multi-site network integration to ensure seamless and efficient connectivity.
CN: 统筹多站点网络整合,确保各据点间连接顺畅、高效稳定
## 2. Server & Network Security Management
EN: Administered Windows Server 2022 and managed Dual Active Directory (AD) Domain Controllers (Primary & Secondary) for maximum stability and GPO enforcement.
CN: 管理Windows Server 2022系统,并负责双域控制器(主域控制器与辅助域控制器)的Active Directory管理,确保系统运行稳定并有效执行组策略(GPO)
EN: Configured and monitored Fortigate Firewall policies to protect against cyber threats and control internal data access.
CN: 配置并监控Fortigate防火墙安全策略,防范网络威胁并管控内部数据访问权限
EN: Implemented and maintained Active-Standby failover systems and Centralized Storage to ensure high availability and Business Continuity.
CN: 部署并维护主备(Active-Standby)故障切换系统及集中式存储架构,保障系统高可用性与业务连续性
## 3. Cloud HIS, LIS & Digital Asset Management
EN: Managed the company's Cloud HIS (Hospital Information System), overseeing access control, system stability, and medical data integration.
CN: 负责公司云端医院信息系统(HIS)的管理,统筹权限控制、系统稳定性维护及医疗数据整合
EN: Provided technical support and troubleshooting for LIS (Laboratory Information System) to ensure uninterrupted lab operations.
CN: 为实验室信息系统(LIS)提供技术支持与故障排查,确保检验作业不中断
EN: Responsible for company Website updates, Google Workspace (G-Suite) administration, and ESET Cloud-based endpoint security.
CN: 负责公司官网内容更新、Google Workspace(G-Suite)系统管理,以及ESET云端终端安全防护
## 4. Quality Management & Compliance
EN: Developed IT workflows and documentation in accordance with ISO 9001:2015 standards, ensuring successful internal and external audits.
CN: 依据ISO 9001:2015标准制定IT工作流程与相关文档,确保顺利通过内部及外部审核
EN: Administered software licenses for Windows and Microsoft Office to ensure 100% corporate compliance.
CN: 管理Windows及Microsoft Office软件许可证,确保公司100%合规使用
## 5. Asset & Preventive Maintenance Management
EN: Maintained a comprehensive IT Asset Register, tracking procurement, distribution, and lifecycle management across the organization.
CN: 维护完整的IT资产登记系统,追踪全公司设备的采购、分配及全生命周期管理
EN: Planned and executed Annual Preventive Maintenance (PM) for hardware and network equipment to minimize downtime and extend asset life.
CN: 规划并执行硬件及网络设备的年度预防性维护(PM),以降低停机风险并延长设备使用寿命
## 6. Budgeting & Team Leadership
EN: Developed annual IT budgets (Capex/Opex) and collaborated with vendors to procure cost-effective technology solutions.
CN: 制定年度IT预算(资本性支出/运营性支出),并与供应商合作采购性价比最优的技术方案
EN: Managed service requests via an Online Ticketing system to meet defined SLA and KPI standards.
CN: 通过在线工单系统管理服务请求,确保达成既定的服务水平协议(SLA)及关键绩效指标(KPI)标准
EN: Supervised IT staff and conducted technical training sessions to enhance team proficiency and operational efficiency.
CN: 督导IT团队成员,并开展技术培训以提升团队专业能力与运营效率
ประวัติการฝึกอบรม
เมษายน 2564 ถึง เมษายน 2564
บริษัท อีไลฟ์ ซิสเต็มส์ จำกัด
Configuring and Troubleshooting Windows Server 2019 Active Directory