- Define policies, develop, and implement comprehensive aftersales strategies to ensure
alignment with the company’s overall objectives.
- Set and achieve ambitious sales targets for spare parts, Number of vehicles for service, contracts and other after-sales.
- Responsible for overseeing dealerships nationwide in implementing service standards and evaluating operations in line with aftersales business policies.
- Oversee and lead area manager team, including motivating and developing the potential of team members. This involves organizing training, evaluating work performance, and providing guidance to improve efficiency.
- Monitor and track the team's performance to ensure that goals are being met, and make adjustments to strategies or policies when necessary.
- Communicate with the team and senior management regarding the status of operations, report on work performance, or address any issues that arise within the team.
- Insight into the after-sales service market and understand the user's concerns about after-sales service
- Responsible for proposing suggestions for after-sales service improvement and tracking the improvement results
- Responsible for conducting customer satisfaction surveys, providing feedback and improvement, handling major customer complaints, and promoting dealer service capabilities Improvement of performance
- Responsible for efficient operations and the execution of aftersales marketing service activities.
- Collect and monitor competitor information within the jurisdiction, and promote the optimization of service policies
ตุลาคม 2566 ถึง มิถุนายน 2567
District Aftersales Manager
TC Subaru (Thailand) Co.,Ltd. , Thailand
สำหรับสมาชิกเท่านั้น
- Managed nationwide dealer aftersales KPIs (revenue, intake, parts, operations)
- Developed after-sales business plans to improve dealer profitability
- Consulted dealers on performance gaps and corrective action plans
- Guided dealers on seasonal and promotional campaigns
- Conducted warranty audits and facility inspections
- Strengthened dealer operational discipline and reporting quality
ธันวาคม 2559 ถึง เมษายน 2565
Senior Account Manager
Michelin Siam Co., Ltd. , Thailand
สำหรับสมาชิกเท่านั้น
- Managed key dealer accounts and business development
- Increased account profitability through structured account planning
- Negotiated pricing, contracts, and commercial conditions
- Negotiate contracts, discuss pricing & conditions with customers.
- Expanded dealer business relationships