Accept and register bookings for airline services.
Respond to customers by providing information in all areas such as custom requirements, Destination and prices.
Made changes to itineraries and seat locations on request.
Confidently and knowledgeably provide the full suite of NOK Airlines service Offering (e.g. booking, Registration for NOK FANCLUB.)
Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets. Direct sales, Government, Corporate Desk and Group department.
Ensure team compliance with all reservation policies and procedures and standards of guest service.
Handle day-to-day problem resolution.
Assign duties, responsibilities, staff roster and leave records of assigned teams.
Coach, counsel and motivate the team.
(Prepare training schedule, training new staff)
Recruit team member.
Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
Prepare sale reports, excess baggage report, case
handling report and insights data.
Create Tax invoice & Full tax invoice (NAV)
Coordinate various department.
Short - term project data analyst ramp service equipment.
Accept and register bookings for airline services.
Respond to customers by providing information in all areas such as custom requirements, Destination and prices.
Made changes to itineraries and seat locations on request.
Confidently and knowledgeably provide the full suite of NOK Airlines service Offering (e.g. booking, Registration for NOK FANCLUB.)
Offer alternatives to customers when Airlines confront an internal problem and explained airline policies regarding purchases cancellations and transfer.
Train and mentor new agents to procedures to operate and correct errors in ticket purchases and account information.
Provided ground service such as Check-in for passenger without baggage service and Excess baggage sale.
Check in and Boarding passenger.
Assist special service as required
Thai Lotte Co., Ltd
Human resources management (Welfare)
โรงพยาบาลศัลยกรรมตกแต่ง กมล
Human resources management (Payroll)
บริษัท มิยาบิ กริลล์ จำกัด
Human resources management (Recruitment)
ประวัติการฝึกอบรม
พฤษภาคม 2563 ถึง พฤษภาคม 2563
Institute of Exim Academy
Import & Export / Shipping.
ตุลาคม 2560 ถึง ตุลาคม 2560
Nok Airline
Aviation security awareness
มีนาคม 2561 ถึง มีนาคม 2561
Nok Airline
Human factor for operation personnel
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (ดี) อ่าน (ดี) เขียน (ดี)
ไทย 60 คำ/นาที อังกฤษ 60 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถยนต์ ,รถจักรยานยนต์ ,
Microsoft office (Vlookup, Pivot, Pivot Chart, Data Analysis)
Power BI (Dashboard)
Hip Time attendant 3.6.1
NavitaireSky speed system. (Navitaire) ,CRM ,Navision
Procreate, Affinity designer, Adobe flash, Photoshop