- CRM client addition, allocation and update
- Created contracts, Review payments and purchased packages/products in CRM
- Coordinate with sales, finance, customer service and operations teams
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Collecting and analyzing customer data to improve the customer experience
- Daily monitor ads which have been submitted to Kaidee follow the company’s policies, rules and guidelines to keep the platform from unwanted, illegal and inappropriate content as well as scams and harassment.
- Monitor abusive ads (inappropriate, fraud, spam) reported by the users.
- Investigate and evaluate ads/members that are suspicious of fraud.
- Review fraud cases reported by Users then gather and build up fraud database/report.
- Update fraud data to the tools (Besedo, lovation, Fagin)
- Research/Analyze fraud data/pattern for improvement fraud work process and team performance.
- Cooperate with other businesses related functions such as customer service team to support information about ads rejected, ads policies or fraud cases.
- Find an event area to promote sales.
- Explore customers and competitors
- Presenting and selling Kubota products
- Build relationships with both old and new customers.