Being in charge instead of manager after 18:00hrs.
Handled and resolved all guest issues and completed special requests to ensure guest satisfaction.
Looked after all guests especially VIP guest to ensure smooth and pleasant stay.
Responsible for transportation report, guest feedback report.
Completing procedures when guest arrive and depart.
Providing service via telephone call both of inside and outside guest.
Inspection the room before guest arrival.
Preparing bills, invoices and taking payments.
Coordination with colleagues in every section in the hotel to make great service.
Providing hotel information, wellness information and also the tourist attraction in Koh Samui and the island nearby