● Manage regular report to support underwriting function
● Manage ad-hoc report as per requested
● Process Financial booking within timeline and ensure all data are correct
● Process Policy Wording & Documents as per Underwriters request.
● Manage and ensure all processing services meet service standard
● Facilitate and participate in any IT matters, ie UAT, System failure, etc.
● Control & supervise in SOP & Workflow process
● Create / edit SOP & Workflow within own area.
● Ensure documents/Service produced within timeline.
● Ensure document is delivered to users within timeframe.
● Exchange Skill & Coaching Service - Sharing & obtaining technical skill to improve performance.
● Self-development Training - Attend training / seminar related to own interested area to develop personal skill ie., English class, etc.
● Contribute own time to participate department / company activities.
● Participate in regular meeting to monitor performance target, service level and share information.
● Ensure documents are scanned and ready for Filing System.
● Sharing & obtaining technical skill to improve performance.
● Marine Processing Part:
○ Issue Marine Policy Certificate including
○ Billing payment method
○ Co-ordinate and support Broker to issue Marine
○ Policy Certificated including invoice payment method
○ Booking invoice of Reinsured into F/N System
○ Keep tracking all Re-Insured job into the system and inventory to storage (Scan to system and store in the storage)
○ Filing all Marine Document (B/L + Invoice) and
○ Keep into inventory (storage and scan)
○ Maintenance and keep stationary on P&C Team
○ Generate P&C Underwriter report of Monthly Production and Forecast to all PAC line
○ Generate P&C Processing report of Monthly transaction and activities type on F/N system (Meridian AS-400)
● IT-Helpdesk operator part:
○ Provide helpdesk support and resolve problems to the end users satisfaction
○ Investigating, diagnosing and solving computer software and hardware faults
○ Monitor and respond quickly and effectively to requests received through the IT helpdesk
○ Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
○ Modify configurations, utilities, software default settings, etc. for the local workstation
○ Utilize and maintain the helpdesk tracking software
○ Document internal procedures
○ Assist with onboarding of new users (access card)
○ Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
○ additional specialized equipment
○ Install, test and configure new workstations, peripheral equipment and software
○ Maintain inventory of all equipment, software and software licenses
○ Report issues to the Service Desk for escalation
○ Manage PC setup and deployment for new employees using standard hardware, images and software
○ Assign users and computers to proper groups in Active Directory
○ Perform timely workstation hardware and software upgrades as required
○ Maintaining records of software licenses