- Manage a team of employees and motivate them to boost sales and ensure efficiency.
- Forecast and Manage Manpower, KPI,SOP,Cost,Revenue
- Monitored the efficiency of all employees.
- Establishing store targets and implementing strategies to meet them.
- Organize or provide training and development.
- Providing inductions and training sessions to new and existing team members.
- Respond to customer comments and complaints.
- Kept an eye on the operating budget.
- Assess sales figures and forecast sales in the future.
- Support employees in all work-related issues and acts as a clear communication medium between the head office and the branch.
- Made sure the staff was smart and professional appearance at all times.
- Participated in the process of recruitment and selection of staff.