- Create alerts, create dashboard for monitor system on Azure Cloud.
- Deployment DB and Applications on Azure Cloud, On-Premises.
- Managing All task of system, DB and application.
- Monitors services and service levels.
- Take care some data Maintenance, Reconcile in SLA.
- Solving Problem of Application that get from Tickets, TT, UR and Mail that from other users, Customer for all services in SLA.
- Creating or Preparing Interim Solution and Suggestion Log Term to Solution, Improve Process Application to reduce processing time and complex environment.
- Documentation for transfer of Knowledge on the causes and solutions to be beneficial to the team to fix a similar manner.
- Suggestion solution and impact analysis for new project & improve process existing System.
- Recording completion of work items.
- Reports on the performance of service components.
- Implementing approved operational changes.
- Revise Routine Task & Root Cause of each service.
- Responsible for providing on-call support as needed.
- Perform other tasks as assigned by the manager.
พฤษภาคม 2557 ถึง กรกฎาคม 2564
IT Analyst
Advanced Info Services Public Company Limited - AIS
- Analyzes and resolves all application software or hardware incidents and requests from users.
- Handles issues or requests from users.
- Answers and responds to inbound calls or electronic requests from users.
- Apply skills to resolve all technical trouble tickets at the helpdesk support before referent to technical support.
- Responsible for providing on-call support as needed.
- Perform other tasks as assigned by the supervisor.
- Perform general clerical services.
- Check and keep important information, documents.
- Perform other tasks as assigned.
- Support other colleagues in case of need and do other office work as assigned.
ประวัติการฝึกอบรม
ความสามารถ
ความสามารถทางภาษา
พูด (ดีมาก) อ่าน (ดีมาก) เขียน (ดีมาก)
พูด (พอใช้) อ่าน (ดี) เขียน (พอใช้)
ไทย 80 คำ/นาที อังกฤษ 70 คำ/นาที
รถยนต์ ,รถจักรยานยนต์ ,
รถยนต์ ,รถจักรยานยนต์ ,
• Knowledge in Azure Cloud, SQL,KQL, Linux, Windows, Java, HTML, JSON, Jenkins, GitHub, Grafana, Dynatrace.
• Good interpersonal and communication skill.
• Enthusiastic, can-do attitude and service minded.
• Good withstand pressure.