ตำแหน่ง Front Office Manager

บริษัท Novotel Phuket Resort

ที่อยู่บริษัท Patong, Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Monitor Trust You make guest satisfied by coaching staff
• Follow Brand Standard ALL Set up with implement staff to be Goal
• Increase membership given right information • Monitor VOG, GSS, TripAdvisor
• Conclusion revenue for Profit and lost daily month
• Meeting Weekly Daily Management Concern Room Division
• Monitor Preventive Maintenance work with Engineer and Housekeeping
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Do training in Team concern and role play skill front Office

ตำแหน่ง Front Office Manager

บริษัท Centara Pattaya Hotel

ที่อยู่บริษัท Pattaya

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Maintains working with revenue department with control allotment and update Bar rate and configuration
-Prepare revenue and occupancy forecasting. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. • Conclusion revenue MIR, MER for Profit and lost daily month
-Control OTA, Extra net, Fast Booking allotment of reservation • Works within the allocated budget Target for the front office. and CAPEX) Receives
• Conducts regularly Revamp and weekly Report

ตำแหน่ง Assistance Front Office Manager

บริษัท Grand Mercure Bangkok Fortune Bangkok

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Maintain training how to and improvement skill of GSA. Training Brand
Standard, Audit concern Update system (Opera) and how to set report in function coordinate with IT and support of system monthly.
Level

Maintain Report Upselling and Top guest comment of the month
• Monitor Meeting of Duty Manager with conclusions and plan next month. • Perform other duties as requested by management

ประสบการณ์ทำงานอื่นๆ
January 2017- September 2017
Golden Beach Cha Am Hotel
Front Office Manager
-Prepare revenue and occupancy forecasting. Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel.
- Conclusion revenue for Profit and lost daily month -Meeting Weekly Daily Management Concern Room Division
• Review Front office log book and Guest feedback forms on a daily basis with follow OtA Channel Maintain an organized
December 2014-December 2016
Anantara Hua Hin resort
Duty Manager and Night Manager
-To Maintain report up sell report, conclude revenue per day, Member and overall Handle report in the night shift as check rate room allocation, no show, VIP, Vacant, Open Balance, credit limited, room reconciliation and End Day with probably
- End report of Micros to completely report Opera income stats, GRR for Accounting Closed Micros and check Food and Beverage cover. Conclude Market share report for Accounting
To act according to any energy saving program me and to ensure that
all unnecessary lights are switch off
• Establish and maintain effectives employee and management relation • Walk around hotel area and recheck all property are probably service
December 2013- December 2014
Novotel Hua Hin Cha Am Beach Resort and Spa
Front Office Supervisor
-To maintain a high standard of service and hospitality at all time
• To assist in prepare registration card and inspection VIP and room all arrival on next day Handle guest check in and out efficiently and friendly with professional manner
• Auditor in the night shift by use Sun System to completely report Opera
income stats, GRR for Accounting
• Conclude Market share report for Accounting, Conclude Owner Report with STR to Account Dept.
• Compare ADR with another property and run revenue report
• Excepted all report to HOD include STR, and conclude Revenue each day
April 2011- December 2013
Holiday Inn Bangkok+ Intercontinental Hua Hin