ตำแหน่ง Service Desk Officer

บริษัท T.C.C. Technology

ที่อยู่บริษัท 1856 อาคาร อินเตอร์ลิ้งค์ ทาวเวอร์, ถนนเทพรัตน (ถนนบางนา-ตราด กม.4.5) กรุงเทพฯ 10260

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Security Role:
• Monitor and analyse security alerts from various systems to detect and mitigate threats.
• Respond to security incidents, conduct forensic analysis.
• Collaborate with IT teams to secure networks, applications, and cloud environments.

Network Role:
• Monitor network and system alerts in real-time and respond promptly to incidents.
• Perform first-level troubleshooting and escalate issues when necessary.
• Document incidents, resolutions, and follow-up actions.

Cloud Role:
• Support and monitoring of our system ensuring that customers systems are fully operational, and any loss of service is restored in a timely and efficient manner.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Follow defined escalation paths to ensure appropriate focus and attention is place on high priority issues and requests.

System Role:
• First tier support and troubleshooting assistance for email services on MS 365, Exchange Server, and Trend Micro.
• Assist with user account management, password resets, and system access requests.

Helpdesk Role:
• Provide technical support to end users via phone, email, and remote assistance.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Identify the types, categories, severity and urgency of the case.
• Maintain timely resolution or escalation of incidents, and promptly communicates on progress to end-users.
• Logging and tracking the details of incident as cases.
• Escalate unresolved problems to the appropriate IT teams.
• Monitor and track service requests in a ticketing system.
• Control and follow up incident, problem and IT service request cases in order to comply with Service Level Agreement.
• Maintain accurate documentation of troubleshooting steps and solutions.

Other Role:
• Training and mentoring a new member of the team.
• Planning the team's working shift.
• Prepare daily, weekly and monthly activity reports and other information as needed by Manager.

ตำแหน่ง Technical Support ประจำอยู่ที่บริษัท Sabre Travel Network Thailand

บริษัท United Business Solutions Limited (UBS)

ที่อยู่บริษัท 719 อาคารเคพีเอ็น ทาวเวอร์ ชั้น 21 ถ.พระราม9 บางกะปิ ห้วยขวาง กรุงเทพมหานคร 10230

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Consulting and troubleshooting Reservations Systems, other applications on windows and networks by on call and remote.

• Installing and configuring computer hardware, operating systems and applications.

• Monitoring and maintaining computer systems and networks.

• Contact field engineer and internet provider for support.

• Supporting the roll-out of new applications.

• Control and follow up customers incidents in order to comply with customers SLAs.

• Logging and tracking details of customer incidents and requests as cases.

• Update customer data on CRM Systems.

• Reporting a problem about using Reservations Systems.

• Perform other IT support related tasks as assigned.

• Compliance which includes hands-on set-up and support users.

ตำแหน่ง Management Information System (MIS)

บริษัท Ameditect Corporation.,Ltd.

ที่อยู่บริษัท 5 อาคารฤทธิ์รัตน ถ.รามคำแหง แขวงหัวหมาก เขตบางกะปิ กรุงเทพมหานคร 10210

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Installing and configuring computer hardware, operating systems, applications, networks, printers, scanners and more.

• Maintaining computer systems and networks

• Preliminary solving problem of company network, basic LAN and Internet troubleshooting and disaster recovery.

• Investigating, diagnosing and solving computer software and hardware faults.

• Troubleshooting a variety of computer issues.

• Update product information and price to branch.

• Provide monthly, weekly, and report to top management.

• Backup data AS/400 every weekly.

• Control and reduce errors of inventory data with AS/400.

• Manage financial aspects of the IT department, including purchasing.

• Manage accurate documentation and tracking of all IT inventory.

ประสบการณ์ทำงานอื่นๆ
D.O.World Co.,Ltd. | มีนาคม 2554 - กุมภาพันธ์ 2555

Sale Promoter (IT Product)

•tabSell products by introducing, promoting to prospect customers in responsible areas in order to achieve individual sales target.

•tabUpdate competitors and market information.

•tabReporting the daily problems.

•tabTraining new staff for selling and product.

•tabControl and reduce errors of inventory.

สถาบัน Iverson Training Center Co., Ltd.

หลักสูตร ITIL 4 Foundation

สถาบัน D Computer Co., Ltd.

หลักสูตร Computer Assembly Technician