1.Customer Satisfaction (Guest Feedback, Social Media Review) eg. tripadvisor, review pro.
2.Financial Performance (Up selling, Room Revenue, Operation Auditing).
3.Showing Initiative, Problem Solving, Staff Training, Team Leading.
4.Manages and motivates the Front Office team in order to provide a high standard of service for customers.
เมษายน 2559 ถึง เมษายน 2560
Executive Floor Manager
Movenpick Sukhumvit Soi15
Sukhumvit Soi 15 Klongtoey Wattana Bangkok 10110 tel.021193100
สำหรับสมาชิกเท่านั้น
1.Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
2.Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
3.Prepare monthly and daily revenue report and circulate to all HOD's.
4.Prepare Room revenue and occupancy forecast take action on rate strategies.
5.Is involved in recruitment of new team members for front office.
เมษายน 2558 ถึง เมษายน 2559
Business club supervisor
Golden Tulip Sovereign Bangkok
92 Soi Sangjam Praram9 rd, Bangkok Tel.026414777
สำหรับสมาชิกเท่านั้น
1.Operations information to team members and relevant parties.also includes having to follow-up on tasks assigned to member.
2.Maintains department files and records to ensure smooth
3.In the absence of the Club Floor Manager, charge of the club floors daily operations.
Guest Service Supervisor at Centara Watergate Pavillion Hotel Bangkok
1.Assisted upper management in daily operations of the store
2.Provided accurate and appropriate information in response to customer inquiries
3.Supervised and trained front end cashiers.
4.Researched and analyzed merchandising trends and customer needs.