ตำแหน่ง Duty Manager

บริษัท 9 ปี

ที่อยู่บริษัท 212 Ratchadapisek road, Huay Kwang , Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Greeting regular guest and VIP guest, Performs special services for all.
- Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
- Checks on registration cards of arriving guests and ensures all information should be
filled on each cards either by Guest.
- Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Estimate room charge and complimentary room of group.
- Follow up payment from travel agent or company.
- Handling cash and end of day checking.
- Manage, record, and resolve promptly all Guest complaints.
- Monitor Guest satisfaction reports and implement actions to improve results.
- Daily training topics, depending on the day.
- Takes responsibility in the absence of the Front office manager / Assistance Front
office manager.
- Make reservations on the phone and in person etc.
-Answer incoming calls and emailing.
-Daily Review ranking in Tripadvisor.
-Prepare Birthday cake and Honey moon cake of the day and letter for guest arrival
next day

ตำแหน่ง Duty Manager

บริษัท Solitaire Bangkok

ที่อยู่บริษัท 75, 23 Soi Sukhumvit 13, Khlong Toei Nuea, Watthana, Bangkok 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Greeting regular guest and VIP guest, Performs special services for all.
 Checks cleanliness of lobby and public areas, lights and as well as front office staff in
proper and orderly appearance and behavior.
 Checks on registration cards of arriving guests and ensures all information should be
filled on each cards either by Guest.
 Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
 Estimate room charge and complimentary room of group.
 Follow up payment from travel agent or company.
 Handling cash and end of day checking.
 Manage, record, and resolve promptly all Guest complaints.
 Monitor Guest satisfaction reports and implement actions to improve results.
 Daily training topics, depending on the day.
 Takes responsibility in the absence of the Front office manager / Assistance Front
office manager.
 Make reservations on the phone and in person etc.
 Answer incoming calls and emailing.
 Daily Review ranking in Tripadvisor.
 Prepare Birthday cake and Honey moon cake of the day and letter for guest arrival
next day

ตำแหน่ง Supervisor

บริษัท Modena By Fraser Bangkok

ที่อยู่บริษัท 2527 Rama IV Rd, Khlong Toei, Bangkok 10110

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Register guests professionally, Provided room key and informed information of hotel
to guest
 Process guest payment for room charges, Food and beverage charges and phone
charges
 Follow up payment from travel agent or company
 Assist guests with common services and answered any general questions
 Tackle guest complaints and situations may with come up
 Estimate room charge and complimentary room of group
 Prepare Birthday cake of the day and apology letter with fruit plate
 Escorted guest to the rooms
 Answer incoming calls and emailing
 Make reservations on the phone and in person etc.
 Deliver requested items to guests’ rooms
 Takes responsibility in the absence of the Duty Manager / Front office manager
 Allocate rooms to expected arrivals after checking the guests preferences and special
requests

ประสบการณ์ทำงานอื่นๆ
February, 16 2015 – December, 31 2017
Position: Guest service Supervisor + Tour Coordinator Supervisor
(Program H.M.S), Arnoma Grand Bangkok hotel (4 Star) 369 Rooms
 Register guests professionally, Provided room key and informed information of hotel
to guest
 Process guest payment for room charges, Food and beverage charges and phone
charges
 Assist guests with common services and answered any general questions
 Tackle guest complaints and situations may with come up
 Estimate room charge and complimentary room of group
 Prepare VIP guest of the day and escorted them to the rooms
 Answer incoming calls
 Make reservations on the phone and in person
 Deliver requested items to guests’ rooms
August, 2014 – January 2015
position: Assistant Building Manager
Location: @ City Condo Sukhumvit 101/1
Company: Century Property Aims
 Monitor the Management and Facilitate the service provide to co-owners / tenants /
residents and visitors
 Attend the Board of the Committee Meeting every month.
 Attend the Annual General Meeting
 Coordinates with tenants or clients and third parties to address maintenance and
facility needs.
 Prepare Daily, Weekly and monthly report to Building Manager
 Investigates and helps to resolve complaints, disturbances and violations of tenants
 Coordinates with outside vendors to arrange maintenance, cleanliness, security and
other services.
September 24, 2012- June 14, 2014
Position: Guest service agent
(Program Epitome and Program H.I.S), Fourwings Hotel (4 Star) 312 Rooms
 Registered guests professionally, Provided room key and informed information of
hotel to guest
 Processed guest payment for room charges, Food and Beverage charges and phone
charges
 Assisted guests with common services and answered any general questions
 Handled guest complaints and situations may with come up
 Estimated room charge and complimentary room of group
 Received incoming calls
 Delivered requested items to guests’ roomsFebruary 2012 – September 2012
Position: Guest service agent
(Program Smart finder), Ao Chalong Villa Resort & Spa – Phuket (3 Star) 59
Rooms
 Registered guests professionally Provided room key and informed information of
hotel to guest
 Assisted guests with high-performance services and answered any questions from
guests
 Handled guest complaints and situations may with come up
December 2010 – August 2011
Position: Waiter Landmark hotel (5 Star) 399 Rooms
 Greeted new customers and escorted them to their tables.
 Presented menus and answered questions about the cuisine, making
recommendations upon request.
 Recommended wines and other drinks to customers.
 Wrote customers’ orders and conveyed to kitchen staff.
 Took orders from customers and served food, drinks and deserts.
 Served specialty dishes to customers at tables as required.
 Checked to ensure that customers are enjoying their meals – took action to correct
any issues, as needed.
 Prepared bill/receipts and collected payment from customers.
 Cleaned tables and other areas as needed, after clients departed