ตำแหน่ง Application Support

บริษัท EMCS Thai Co., Ltd.

ที่อยู่บริษัท 48/21 Soi Rajchadapisek 20, Rajchadapisek Road, Samsennok, Huaykwang, Bangkok, 10310

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Provide 1st line support to Client for Applications, system support issues or Request as necessary.
- Support to identify possible bugs or isssues for back-end team to resolve problem.
- Review and prioritizine technical and operational support issues from clients and escalated to related.
- Work closely with developers, system analyst , tester and project manager to perform tests.
- Have experience in SIT, UAT Testing and Production project.
- On Site Services.
- Perform feature and functional testing for mobile application, web application, back office application.
- Create user manual for mobile application, web application.
- Specific skill and knowledge training to client with training team.

ตำแหน่ง Lead Technician

บริษัท Total Access Communication Public Company Limited

ที่อยู่บริษัท 319 Chamchuri Square Building, 25-41st Floor, Phayathai Road, Pathumwan, Pathumwan, Bangkok, 10330

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Diagnose failures of mobile phones sold by DTAC as standards from vendors and verify the units’ warranty conditions and symptoms.
- Preliminary diagnostic of Apple product (iPhone and iPad) as Apple’s standard in terms of hardware and software.
- Use Apple service system (GSX) to operate diagnostic system and create all claims in the system.
- Call to customers to inform preliminary costs, failures, unlocking iPhone as well as product information and how to use iPhone.
- To be expertise of smartphones both iOS and Android OS as well as provide the training course for new employees for technician position.
- Escalate cases of iPhone claimed to Apple Inc. by English to solve customers’ cases.
- Coordinate DTAC channels in nationwide in term of following up the repair status and otherrelated repair services.
- Daily provide the repair performance report to the supervisors which is used for monitoring in-house repair service as well as technician performance.
- Monitor and supervise 5 technicians for repair service of mobile phone sold by DTAC.

สถาบัน Apple Care Team

หลักสูตร Bench Talk Live

สถาบัน Apple South Asia Thailand

หลักสูตร iOS Qualification