- Handle customer enquiries, service request that concern for travel insurance.
- Follow up, research, resolve and handle all inquiries, difficult customer and complaints on a timely and accurate basis and avoid having to refer to higher authorities.
- Coordinate with the relevant parties to ensure all of customer cases achieving.
- Maintain a quick reference guide to ensure that all updated information is on hand, without having to leave the desk to look for informatio
Billing Management Billing generates, reconcile premium, reject receive, Billing report, Backup billing and reject monthly
PPI Monthly Routine process Billing, Chargeback, Refund
Back up process Source list management, Sales data, Meridian data
IBS Error Log Investigate Acting the Key person for sponsor and SMG IT to investigate error log from sponsor and correct the problem under SLA that agrees with sponsor.
Implement process enhancement for existing routine jobs and n
1.Responsible for all Fire and IAR renewal accounts.
2.Responsible for all renewal GRM Fire and IAR accounts.
3.Responsible for other request from our overseas offices.
4.Prepare all quotations for new business.
5.To review and prepare renewal quotation to the insured
1. Trainer for all courses for the Training (NIB and LIB)
2. Manage cost efficiency of your training initiatives and comply to training budgets
3.To support in the design and develop training programs, teaching and training methods
4.Keep training record in the system and monitor for performance, training tracking reports.
5.Partner with other Key Functions within the business to assure alignment of your content and create learning