จังหวัด กรุงเทพมหานคร (เขตลาดพร้าว)

อัตราค่าจ้าง 15,000-25,000 บาท/เดือน

อัตรา 1 อัตรา

รายละเอียดงาน
* Shift Work Rotation 12 hours a day (not overtime)
** Work Day : 4-day work week
*** Location : Nawamin Road (Bangkok)
- Troubleshooting the problem related to Data Center Infrastructure and customer’s networks and servers.
- Escalation to higher level when requires
- Receive and Response to customer issue or problem.
- Logging, follow up and tracking the details of Customer Requests and problems
- Identify the types, categories, severity and urgency of the case.
- Route customer cases to proper teams to follow up and handle (both internal and external). Including tracking the status of cases until closure.
- Provide technical phone support to customers.
- Provide remote support and/or remote maintenance to Data Center and customers.
- Provide reports to customers upon requests.
- Maintain and/or Update customer information in the customer database.
- Perform routine operation and maintenance for Data Center and customers.
Working Location
- Based in FTH Data Center (CSL The Cloud, Nawamin site)
- May have to visit at customer’s office or FTH Head office (Exchange Tower, Asoke) if require
- Shift Work : Rotation 1) 08:00 – 20:00, 2) 09:00 – 21:00, 3) 20:00 – 08:00,
4) 21:00 – 09:00

คุณสมบัติผู้สมัคร

1. Male/Female, age not over 32
2. Bachelor degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
3. 0-5 years’ experience in direct IT/Network/Engineering Technical support
4. Able to understand customer contracts, Service Level Agreement, and Scopes of work.
5. Able to work in “Shift”. (Rotate in day and night shift)
6. Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH will be benefit.

สวัสดิการ
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สถานที่ปฏิบัติงาน
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