ตำแหน่ง Senior IT Associate – Workplace

บริษัท Coforge

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Provided IT support for multiple business units across Southern
Thailand, maintaining SLA compliance above 98%.
 Managed incidents, service requests, and changes under ITIL processes
using IBM Maximo and ManageEngine, reducing average incident
response time by 25% and increasing ticket resolution efficiency by 30%.
 Supported users in Active Directory, Microsoft 365, and Azure (basic),
ensuring seamless day-to-day operations.
 Handled PCs, Notebooks, IP Phones, Printers, Mobile Devices, and CCTV
systems, maintaining system uptime across all locations.
 Provided POS and application support (SAP B1, Sowpack), resolving L1
issues and coordinating efficiently with L2–L3 teams.
 Monitored and analyzed network and server performance using
SolarWinds, NetFlow Analyzer, and OpManager, proactively identifying
and escalating issues.
 Coordinated internal and external resources for new site setups, system
migrations, and infrastructure projects, successfully completing 8+
regional projects on time and within scope.
 Created and updated Knowledge Base, reducing recurring incidents and
troubleshooting time by 15–20%.

ตำแหน่ง IT MAnager

บริษัท Betagro Group

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Managed and coordinated IT operations and service delivery across
offices, shops, farms, and factories, maintaining SLA above 95%.
 Supervised the Southern Helpdesk team, improving ticket resolution
efficiency by 30% and reducing incident response time by 25%.
 Led and coordinated 15+ regional IT projects, including new site
setups, system migrations, and network upgrades, delivering all
projects on time and achieving business objectives.
 Supported IT infrastructure, networks, CCTV, and servers, ensuring
zero downtime during major upgrades.
 Developed and maintained regional Knowledge Base, enhancing
Helpdesk productivity by 20–25%.
 Trained Southern IT team on ITSM, Networking, and Application
Support skills, boosting team performance and capability.
 Optimized IT operations through vendor coordination and resource
management, reducing operational costs by 10–15%.
 Enhanced IT asset management and endpoint configuration
processes, increasing asset tracking accuracy by 20%.
 Served as ISO Lead Member, applying ISO standards to improve IT
processes and compliance.
 Ensured successful project delivery without communication issues
across central IT and other departments.