ตำแหน่ง Acting General Manager/ Resident Manager

บริษัท Centara Grand Beach Resort & Villas Krabi

ที่อยู่บริษัท 396-396/1 Moo 2, Ao Nang, Amphur Muang, Krabi 81180, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities:
Operational Leadership
• Directed daily operations across Rooms, Food & Beverage, Spa and Engineering to ensure seamless guest experiences.
• Championed guest satisfaction through brand standards, guidelines, and process improvements.
• Oversaw budgeting, cost control, and profit optimization measures, ensuring alignment with owner expectations and brand standards.
• Drove sustainability and health & safety initiatives (HACCP, fire safety, and environmental practices) to maintain compliance and promote responsible operations.
• Managed full resort closure and handover for renovation.
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Commercial Leadership
• Built strong partnerships with travel agents, online travel agencies (OTAs), and local destination management companies (DMCs) to drive room nights and package sales.
• Worked closely with corporate sales teams to penetrate key accounts and achieve revenue targets across leisure, corporate, and MICE segments.
• Supported revenue management strategies through pricing, distribution, and promotional initiatives aligned with market demand.
• Regularly analyzed market trends, competitor performance, and business mix to optimize sales strategies and maximize RevPAR.
Key Achievements:
2025
• RevPAR Performance (as of May): Achieved THB 10,883, representing a 4.3% increase compared to May 2024 and 0.2% above 2025 budget, reflecting consistent revenue growth and effective yield management.
• Rooms Department Profit grew by 12.66% year-on-year (THB 134.2M vs. THB 119.1M) and outperformed the 2025 budget by 8.01% (THB 134.2M vs. THB 124.2M).
• Total revenue exceeded budget by 0.8% and 3.5% year-on-year increase (as of May 2025).
• F&B cost 1.15% below budget and departmental profit increased by 6% compared to 2024.
• Successfully managed full resort closure and handover for a major renovation.

2024
• RevPAR Performance: Achieved THB 8,123, representing a 14.6% increase over 2023 and 7.8% above 2024 budget, demonstrating strong revenue growth and effective yield management.
• Rooms Department Profit increased by 20.14% year-on-year (THB 269.8M vs. THB 224.6M) and surpassed the 2024 budget by 12.7% (THB 269.8M vs. THB 239.4M).
• Increased overall hotel revenue by 7.8% and profit by 24.1% (2024 vs. 2023).
• Reduced F&B cost by 2.98% below budget (budgeted 29.2%, actual 26.2%).
• Achieved GSTC Certification and won Thai World Class Spa Award.
• Associate Voice Score 95% (target 90%).

ตำแหน่ง Cluster Resident Manager

บริษัท Centara Muscat Hotel Oman, Centara Life Muscat Dunes Hotel and Al Hail Waves Hotel Managed by Centara

ที่อยู่บริษัท Muscat, Oman

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities:
Operational Leadership
• Directed daily operations across Rooms, Food & Beverage, Spa and Engineering to ensure seamless guest experiences.
• Championed guest satisfaction through brand standards, guidelines, and process improvements.
• Oversaw budgeting, cost control, and profit optimization measures, ensuring alignment with owner expectations and brand standards.
• Drove sustainability and health & safety initiatives (HACCP, fire safety, and environmental practices) to maintain compliance and promote responsible operations.
• Led hotel rebranding, systems implementation, and team development.
Commercial Leadership
• Built strong partnerships with travel agents, online travel agencies (OTAs), and local destination management companies (DMCs) to drive room nights and package sales.
• Worked closely with corporate sales teams to penetrate key accounts and achieve revenue targets across leisure, corporate, and MICE segments.
• Supported revenue management strategies through pricing, distribution, and promotional initiatives aligned with market demand.
• Regularly analyzed market trends, competitor performance, and business mix to optimize sales strategies and maximize RevPAR.
Key Achievements:
• RevPAR (2023) grew 5.29% YoY and exceeded the 2023 budget by 2.75%.
• F&B revenue (2023) increased by 7% above budget; F&B profit increased by 8%.
• Implemented Opera Cloud PMS across multiple hotels (2022- 2023).
• Revenue targets surpassed by 5% (2022).
• Associate Voice Scores 95–97% vs targets of 88–90%.
• Nominated Manager of the Year 2022.

ตำแหน่ง Resident Manager

บริษัท Centara Grand Beach Resort & Villas Krabi

ที่อยู่บริษัท 396-396/1 Moo 2, Ao Nang, Amphur Muang, Krabi 81180, Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Key Responsibilities:
• Managed hotel operations and guest services during challenging COVID-19 period.
• Directed day-to-day hotel operations across Rooms, Food & Beverage, Spa and Engineering to ensure seamless guest experiences.
• Championed guest satisfaction by implementing service standards, brand guidelines, and continuous process improvements.
• Oversaw budgeting, cost control, and profit optimization measures, ensuring alignment with owner expectations and brand standards.
• Drove sustainability and health & safety initiatives (HACCP, fire safety, and environmental practices) to maintain compliance and promote responsible operations.
Key Achievements:
• Room upselling revenue exceeded budget by 25% (THB 3.5M).
• Oversaw soft renovation of rooms during COVID-19 closure.
• Associate Voice Score 95% vs. target 85%.
• Reopened resort post-COVID, achieving SHA+ certification.

ประสบการณ์ทำงานอื่นๆ
Centara Mirage Beach Resort Dubai
Task Force Resident Manager – Jul to Aug 2021
607 rooms, 5 F&B outlets, 1 function room, water park
Key Responsibilities:
• Assisted pre-opening setup, snagging, and operational readiness.
• Supported teams in guest services, F&B, and facilities preparation.
• Coordinated with management on launch operations.
Key Achievements:
• Oversaw snagging of guest rooms and public areas.
• Assisted in setup and preparation for pre-opening phase.
Centara Grand Island Resort & Spa Maldives
Task Force Hotel Manager – Mar to Jul 2021
112 suites & villas, 5 F&B outlets
Key Responsibilities:
• Directed daily resort operations and guest services.
• Led teams to maintain brand standards and service excellence.
• Monitored guest feedback and financial performance.
Key Achievements:
• Managed resort operations and increased Guest Satisfaction Score by 5%.
Centara West Bay Hotel & Residences, Doha (Pre-Opening), Qatar
Pre-Opening Executive Assistant Manager – Dec 2017 to Dec 2019
292 guest rooms & suites, 3 F&B outlets, 1 banquet room
Key Responsibilities:
• Led pre-opening operations, construction coordination, and staff onboarding.
• Oversaw departmental budgets, sales strategies, and guest services.
• Ensured compliance with brand and 5-star classification standards.
Key Achievements:
• Increased revenue by 9% and profit by 15% over budget.
• Achieved 95% in Internal Brand Audit (target: 87%).
• Successfully achieved official 5-star certification.
• Awarded TripAdvisor Travelers’ Choice 2019.
Centara Seaview Resort Khao Lak, Thailand
Task Force Rooms Division Manager – Jun to Sep 2016
188 guest rooms & suites, 3 F&B outlets, 1 banquet room
Key Responsibilities:
• Supervised Rooms Division operations including front office and housekeeping.
• Supported F&B coordination and guest satisfaction initiatives.
• Assisted management with revenue and cost control.
Key Achievements:
• Increased Guest Satisfaction Score by 5% (June–Aug).
• Increased F&B revenue 10% above budget.
Centara Grand Island Resort & Spa Maldives (Pre-Opening)
Various Roles – Rooms Division Manager, Front Office Manager, Assistant Front Office Manager, Income Auditor – Oct 2009 to Sep 2017
112 suites & villas, 5 F&B outlets and bars
Key Responsibilities:
• Directed Rooms Division and Front Office operations.
• Managed pre-opening activities, systems, and staff training.
• Ensured guest service standards and financial controls.
Key Achievements:
• Successfully implemented PMS during pre-opening.
• 2012–2016 consistently exceeded upselling revenue targets (20–28% above budget).
• Highest room upselling revenue in Centara Group (2015–2016).
• Assisted in villa renovations (2015–2016).
• Multiple MATATO & SATA Awards (2015–2016).
Paradise Island Resort & Spa Maldives
Senior Income Auditor – May 2004 to Sep 2008
282 rooms & 5 F&B outlets
Key Responsibilities:
• Managed income auditing, cost control, and reporting.
• Supported F&B operations and front office finance.
• Ensured compliance with financial standards.
Key Achievements:
• Gained extensive experience in accounting, cost control, and front office operations.