ตำแหน่ง Process Improvement & QA Supervisor

บริษัท Amway (Thailand) Company Limited,

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Led process improvement initiatives to boost operational efficiency.
• Designed and delivered training sessions on process improvement and QA.
• Monitored agent performance and ensured service quality across all channels.
• Defined quality standards and created evaluation programs based on customer needs.
• Tracked QA metrics and provided performance reports.
• Gave feedback on monitoring results, highlighting strengths and areas for improvement.

ตำแหน่ง CX-BPI Associate

บริษัท SPX Express (Thailand) Co., Ltd.,

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Led a team in the evaluation department to maintain productivity and high performance standards.
• Assessed the quality of customer experience based on KPIs and satisfaction metrics.
• Handled employee performance issues with timely warnings and follow-ups.
• Compiled and analyzed QA scorecards, satisfaction scores, and attendance data.
• Improved team workflows by implementing more efficient processes.
• Worked with customer service to resolve complaints related to transportation services.

ตำแหน่ง Customer Service Shipping Import

บริษัท Perkin Logistics (Thailand) Co., Ltd.,

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Communicated with customers to answer inquiries and provide shipment updates.
• Prepared and processed shipping and air freight documents.
• Coordinated with shipping lines for Delivery Order (D/O) exchange and handled related costs.
• Verified the accuracy and completeness of all shipping documents.

ประสบการณ์ทำงานอื่นๆ
Cloning Product Support Business Intelligence
SHOPEE (Thailand) Co., Ltd., Feb 2017 - Mar 2019
• Assisted sellers by managing the product cloning process.
• Assigned tasks to agents and monitored progress for timely completion.
• Reviewed and corrected product details before uploading to the website.
• Reported performance metrics related to the cloning process.

Customer Service Officer Import SEA Transport
V-Serve Logistics Co., Ltd., Sep 2016 - Dec 2016
• Prepared documentation for incoming customs clearance.
• Coordinated with shipping lines, government agencies, and import-related parties.
• Managed truck bookings and delivery schedules for incoming goods.