ตำแหน่ง Customer Service Supervisor

บริษัท GoWabi Thailand

ที่อยู่บริษัท Thonglor, Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Service Supervisor

ตำแหน่ง Customer Service Team Lead (TL)

บริษัท TDCX Thailand

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Successfully managed day-to-day operations of the contact center, ensuring adherence to Key Performance Indicators (KPIs) and achieving organizational goals.
● Acted as part of Operations Manager during Feb - Apr 2023, demonstrating leadership and decision-making abilities in the absence of senior management.
● Enhanced team performance through effective coaching, fostering team cohesion, and conducting regular performance evaluations.
● Developed and implemented work procedures and processes in alignment with company and departmental standards, driving efficiency and productivity.
● Collaborated cross-functionally with Customer Experience and Training teams to identify areas for improvement, drive metrics, and prioritize tasks based on organizational needs.
● Designed systems and files to streamline employee workflow, including management of work schedules, days off, and various leave requests, resulting in improved organization and efficiency within the team.
● Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities, enabling the department to develop deeper, more scalable solutions.
● Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.
● Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
● Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.

ตำแหน่ง Specialist Service and Process (RCC)

บริษัท Lufthansa Services (Thailand)

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Supervised shifts and provided specialized services, serving as the primary point of contact for team members regarding daily duties and tasks.
● Managed complex inquiries and special authorizations at a high level, ensuring exceptional customer service delivery.
● Maintained high-quality performance standards, fostering employee confidence and independence within the team.
● Optimized employee capacity through effective personnel planning during shifts, ensuring balanced workload distribution.
● Contributed to the development of handbooks and guidelines for the Remote Ticketing Team and service desk agents, facilitating standardized procedures and efficient operations.
● Rebooking and Reissue Processing, Handled excess baggage charge and all other charges.
● Reservations, service, and sales of LHG products and its cooperation partners.
● Ensured all passenger services were provided within Lufthansa Group quality standards.
● Followed required safety and security procedures in accordance with all company guidelines and
regulatory requirements.
● Projected a professional and congenial personality for daily interaction with customers and customer
service team members.

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