ตำแหน่ง Quality Evaluator

บริษัท Concentrix Services (Thailand)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Quality Evaluator of Service Team (Jan 2024 - May 2024):

Performance Evaluation: Assesses the effectiveness of customer service representatives by reviewing chat transcripts and ticket responses for adherence to company policies and quality standards.
Feedback and Updates: Provides constructive feedback and coaching, staying informed about industry best practices and trends.
Training Needs: Identifies training needs based on errors and sets up sessions to address knowledge and skill gaps.
Metrics Analysis: Analyzes performance metrics and quality indicators to identify trends and areas for improvement, presenting findings to clients weekly.
Documentation: Maintains detailed records of evaluations, feedback, and performance metrics.
Collaboration: Works with the Operation Team to implement quality improvement initiatives.


Quality Evaluator of Moderation Team (Nov 2023-Dec 2023):

Content Evaluation: Reviews user-generated content for adherence to community guidelines and content policies.
Quality Assessment: Ensures accuracy and consistency in moderation decisions.
Feedback and Coaching: Provides constructive feedback to moderators to improve performance and policy understanding.
Trend Monitoring: Identifies trends in user-generated content and moderation issues for potential policy improvements.
Documentation: Keeps detailed records of moderation evaluations and feedback.
Collaboration: Collaborates with the client's TQA moderation team, content policy team, and BPO's operation team for alignment on standards and enforcement practices.

ตำแหน่ง Customer Services - Agent, Advisor I & II (Order Support)

บริษัท Concentrix Services (Thailand)

ที่อยู่บริษัท

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Customer Services - Agent, Advisor I & II (Order Support)

Order Management: Handles orders across six countries (Thailand, Malaysia, Singapore, Philippines, Australia, New Zealand) using SAP and other client-provided programs.
Order Review: Ensures customer satisfaction by reviewing pending orders and requests.
Collaboration: Works with courier services to resolve delivery problems.
Customer Contact: Proactively contacts customers via phone to resolve issues and find solutions.
Tax Documentation: Generates full tax documentation for orders from Thailand.