ตำแหน่ง Customer support

บริษัท Teleperformance

ที่อยู่บริษัท Teleperformance rabat

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product
or service complaints.
• Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and
find appropriate solutions.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered product and service questions, suggesting other offerings to attract
potential customers.
• Provided ongoing guest service.
• Increased efficiency and team productivity by promoting operational best practices.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Managed timely and effective replacement of damaged or missing products.
• Delivered prompt service to prioritize customer needs.
• Handled over 50 calls per shift signing up new customers, retrieving customer data,
presenting relevant product information and cancelling services.
• Followed up with customers about resolved issues to maintain high standards of
customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
• Communicated professionally with colleagues, freelancers and clients.
• Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted superior experience by addressing customer concerns, demonstrating
empathy and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and
procedures.
Maintained up-to-date knowledge of product and service changes.
• Investigated and resolved customer inquiries and complaints quickly.
• Facilitated inter-departmental communication to effectively provide customer support.
• Quickly and accurately answered customer questions, suggested effective solutions
and resolved issues to increase customer satisfaction 100%
• Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed highly empathetic client relationships and earned reputation for exceeding
service standard goals.

ตำแหน่ง Front desk receptionist

บริษัท Raid elite

ที่อยู่บริษัท Road elite marrakech

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly,
knowledgeable assistance.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled cash transactions and maintained sales and payments records accurately.
• Answered questions and addressed, resolved, or escalated issues to management
personnel to satisfy customers.
• Routed incoming mail and messages to relevant personnel without delay.
• Organized, maintained and updated information in computer databases.
• Interacted with vendors, contractors and professional services personnel to receive
orders, direct activities, and communicate instructions.
Handled incoming and outgoing package deliveries, working with vendors to
complete special requests and track missing packages.
• Welcomed customers with friendly greeting, answered general questions, gathered
nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected and distributed messages to team members and managers to support open
communication and high customer service.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Sorted, received, and distributed mail correspondence between departments and
personnel.

ตำแหน่ง English tutor

บริษัท English tutor

ที่อยู่บริษัท Istanbul turkey

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Used positive reinforcement, repetition and review to help students master
challenging material.
• Collaborated with students to complete homework assignments, identify lagging skills
and correct weaknesses.
• Supported teacher instruction, thoroughly discussing concepts and designing custom
practice questions.
• Provided early intervention assistance to struggling students.
• Monitored student progress closely and used software resources to organize
milestones and compile reports.
• Coached and mentored junior tutors on successful teaching strategies and time
management.
• Taught and assisted students in Area of study, creating tailored lesson plans and
study guides on subject matter
• Supported students with helpful study habits and exam strategies.
• Planned and facilitated tutoring workshops for student groups on subjects of interest.
Arranged tutoring environment to support optimal learning.
• Generated reports and provided feedback to students, supporting personal learning
and development.
• Used tutoring software resources for different individuals with unique learning styles.
• Reviewed materials for student classes to enhance learning and used unique ways to
reinforce program materials.
• Met with students and discussed educational goals and expectations.
• Generated handouts and learning materials to enhance education.
• Responded to after hours email and telephone requests to provide students
assistance with specific questions.
• Created special handouts, study guides and enrichment materials to boost student
knowledge.
• Kept and reviewed academic records for students to determine areas to cover in
tutoring sessions.
• Designed engaging lessons, using art and visual aids to enhance learning process.
• Stressed importance of good study habits by encouraging students to create
personalized study plans. • Helped students prepare for routine and standardized
tests and college entrance
• Organized group tutoring sessions to help students struggling in similar areas.
• Kept and reviewed academic records for students to determine areas to cover in
tutoring sessions.
• Designed engaging lessons, using art and visual aids to enhance learning process.
• Stressed importance of good study habits by encouraging students to create
personalized study plans.
• Helped students prepare for routine and standardized test and college entrance
exams.
• Drilled students on subject matter and used flashcards and writing techniques to
improve recall.
• Collaborated with parents to create tutoring sessions appropriate for student's age
learning preference and learning style.
• Integrated technology into sessions to further enhance student learning.

ประสบการณ์ทำงานอื่นๆ
Call Centre Operator, 06/2013 to 09/2019
Call centre Dutch Tour Company
Tourist information center in Amsterdam, Netherlands
• •Promoted available products and services to customers during service, account
management and order calls.
• •Responded to customer requests for products, services and company information.
Collaborated with internal partners and customers to determine user needs and
deliver technical protocols to correct.
• •Assisted customers by answering questions, responding to inquiries and handling
telephone requests.
• •Received multiple positive reviews acknowledging dedication to excellent customer
service.
• •Learned and maintained in-depth understanding of product information, providing
knowledgeable responses to diverse questions.
• •Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
• •Reached out to customers after completed sales to suggest additional service or
product purchases and inquire about needs or concerns.
• •Achieved high satisfaction rating through proactive one-call resolutions of customer
Issues.
• •Improved sales abilities and product knowledge on continuous basis to provide
optimal service and achieve quotas.
• •Recommended products to customers, thoroughly explaining details.
• •Fielded customer questions regarding available merchandise, sales, current prices
and upcoming company changes.
• •Leveraged sales expertise to promote products and capitalized on upsell
opportunities.
• •Educated customers on company systems, form completion and access to services.
• •Collaborated with shipping team to correct mistakes, track shipments and handle
damage claims.
• •Adhered to company policies and scripts to consistently achieve call-time and quality
standards.
• •Reduced downtime to support quality control, boost revenue and complete projects
on time and under budget.
• •Maintained accurate and current customer account data with manual forms