ตำแหน่ง NECARE Center (Customer support)(Senior Supervisor)

บริษัท NEC Corporation (Thailand) Ltd.

ที่อยู่บริษัท 3 อาคารรัจนาการ ชั้น 22 สาทรใต้ เขตยานนาวา กรุงเทพ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Answer customer inquiries day-to-day operation via phone and e-mail and coordinate with service team and follow this issue until this issue has been handled.
2. Support global customers regarding ticket, inquiry and request issue.
3. After sale service. (Get information from sales and update information into CRM such as Customer information, Warranty period,Provide MA / Oncall information to sales to renew MA with customer)
4. Created the ticket in CRM's database (I-mind CRM) and doing any appropriate ticket escalations with SLA.
5. Case management (Create,Follow up,Update,Close,Customer satisfaction) with ticket in CRM.
6. Monitor all pending cases and clear them up within standard time.
7. Monitor UC suite software (Dashboard to distribute call).
8. Acts as a coordinator between internal/external (Vender) support to resolve customer issues.
9. Make standard reports concerning Call Center Performance and customer problems reports.
10. Control and update CRM's database; mainly in general information and product configuration.
11. Handle customer complaints and provide solutions in order to ensure customer satisfaction.
12. Make Weekly report and sent to the relevant team.
13. Create and update FAQ or service information.
14. Coaching outsource to support case after- hour (Outsource standby for night-shift).
15. Performs case handling in multi project.
16. Performs other duties as required or assigned.

ตำแหน่ง IT Coordinator

บริษัท OMIS Co,LTD

ที่อยู่บริษัท อาคารทศพลแลนด์ 2 รัชดาภิเษก

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Coordinator
Working as administrator