ตำแหน่ง Customer Experience Representative

บริษัท FedEx Express International (Thailand) Limited

ที่อยู่บริษัท Thai summit Tower

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Take calls from (Thai and English) customers at least 50 calls per day.
- Coordinate and follow up with relevant teams to satisfy customer needs.
- Deal with customers concerns or issues and find the best solutions to their problems.
- Promptly attend customer requests to achieve KPIs for both individual and team target.
- Provide customer service via email such as requests pick up booking, follow up status of
shipments and other requests.
- Coordinate with overseas teams via email to provide information customer needs.
- Perform follow-up activities for reactive customer complaints with the relevant personnel and
communicate with the customer regarding the actions that are being taken to resolve the
problem.
- Negotiate and coordinate with customer in case customer wants to claim shipments.
- Keep customers updated on their cases by both via email and call

ตำแหน่ง Customer Service Representative (English Call Center)

บริษัท True Touch Co., Ltd.

ที่อยู่บริษัท Gypsum Metropolitan Tower

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Provide customer information via phone calls.
- Making recommendations for products or services that may better suit client needs.
- Answering or making calls to clients to learn about and address their needs, complaints, or
other issues with products or services.

ตำแหน่ง Receptionist ( Trainee )

บริษัท Forest Patong Hotel

ที่อยู่บริษัท Patong-Phuket

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
-Perform as an Operator, answer incoming phone calls Prepare
-reservation documents
-Recheck all documents after a guest has checked-in
-Provide service, assistance, comfort and convenience to guests upon requests
-Provide guests with information concerning tourist attractions, and vehicle reservation
-Solve a customer problem and complaint