ตำแหน่ง ผู้อำนวยการฝ่ายขายและซ่อมบำรุง

บริษัท ดี เอ็ม จี มอริ (ประเทศไทย) จำกัด

ที่อยู่บริษัท ตำบล คลองตำหรุ อำเภอเมืองชลบุรี ชลบุรี 20000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Deliver product expertise and service in the market
• Turning stagnant operations into success stories, Improved pricing strategy, and engaging effective promotional strategies. Train high-performing sales teams and enhance the corporate image.
• Increased annual sales by 150% within one year, from $8 million in sales in 2020 to $12.5 million in 2021.
• Lead the growth of the sales department Build a competitive sales team by offering strong compensation. A desirable benefits package and a performance-oriented sales incentive program.
• Improve sales policies and practices Define the sales cycle Create the correct job description. and develop customer relationship management standards.
• P&L is responsible for all company operations.
• Produce new revenue by researching and analyzing potential prospects and sales options.
• Develop relationships with prospects and recommend solutions to improve their products using our product range.
• New leads are generated through canvassing, cold calling, and customer referrals.
• Build and maintain long-term relationships with current clients and their management teams by providing information, guidance, and support; recommending service and profit improvements; and new opportunities.
• Market's analyzing and summarizing information. Map out marketing & sales plans.

ประสบการณ์ทำงานอื่นๆ
Femco (Thailand) Ltd.
Sale & Service Manager, May 2018 – April 2021
Outcomes:
- Responsible for budgetary and sales targets.
- Responsibility for sales and service people management.
- Controlling management accounts with attention to essential criteria for net profit.
- Monitoring and controlling customer care, effective planning, staff training and development, organization, and time management.
- Supporting management and staff to help create their own successful and productive team and become effective team leaders.
- Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.
- Bring the product experience to sell to distributors, resellers, and agents.
- Build quality business relationships with new and existing customers.
- Promote distributor promotions on our products with end users.
- Identify new opportunities and complete the sales planning schedule. Utilize strategies to win new business on a continuous and consistent basis.
- Engage in consultative selling by identifying customers' needs and providing a product solution to meet requirements.
- Develop clear and effective written proposals/quotations for current and prospective customers.
- Conduct to development of market intelligence, including marketing events such as trade shows, seminars, exhibitions, and journals which are fed back to the business.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained and repaired facilities, equipment, and tools to achieve operational readiness, safety, and cleanliness.
- Exceeded goals through effective task prioritization and excellent work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Identified issues, analysed information, and provided solutions to problems.
- Worked flexible hours, nights, weekends, and holidays.
- Resolved problems, improved operations, and provided exceptional service.

DKSH (Thailand) Ltd.
Product Manager, Jan 2011 – May 2018.
Outcomes:
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed and strengthened high-performance sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Managed account sales, marketing, insurance and credit sales, rental, and towing, and customer satisfaction.
- Upheld company policies and implemented standards fairly.
- Maintained an extensive knowledge of company products and services.
- Initiated new sales and marketing plans for product roll outs, including developing sales distribution and media strategy.
- Reorganized and optimized lead management by implementing Salesforce CRM solution.
- Monitored precision machinery markets to map marketing initiatives and maximized customer outreach by enhancing overall brand strategy.
- Organized promotional events and interacted with the community to increase sales volume.
- Produced contracts, reports, letters, and proposals for clients.
- Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and implemented a comprehensive salesperson training program.
- Developed international business relationships to drive business units abroad.
- Identified opportunities for growth and collaborated with sales teams to reach sales goals.

Calsonic Kansei (Thailand) Co., Ltd.
Manufacturing Manager, July 2008 – Dec 2010.
Outcomes:
 Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Applied lean principles to improve workflow and quality and reduce waste.
- Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
- Partnered with vendors and suppliers to effectively manage and budget for over ฿ 50M in inventory.
- Supervised a team of 5 production managers, keeping production schedules on track to meet tight deadlines.
- Oversaw hiring processes for over 450 permanent and temporary seasonal staff.
- Coordinated procedures for facility and equipment maintenance or modification, including replacement of machines.
- Revitalized factory area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Made sure that products were produced on time and are of good quality.
- Wrote process, employee and production schedules.
- Coordinated company projects and programs that supported manufacturing function.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Changed equipment over to new products to meet all customer requirements.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.

Seco Tools (Thailand) Co., Ltd.
Technical Sales Engineer, June 2006 – April 2008.
Outcomes:
- Provided technical expertise and recommendations to improve systems and processes, establish cost savings, and increase productivity.
- Traveled to customer locations to analyze technical challenges, create dynamic strategies and rapidly implement solutions.
- Promoted company products and services by attending trade shows and industry conferences.
- Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
- Prospected new customers to generate sales leads and increased revenue from existing clients.
- Provided input on contractual agreements for products and services to develop options and maximize profit margins.
- Developed and executed product market strategy to determine distribution, price and promotion efforts.
- Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
- Fostered positive relationships with team members to improve company culture and increase productivity.
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Owned all aspects of sales planning, development, and team and account management.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Maintained financial controls, planned business operations and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Initiated new sales and marketing plans for product rollouts, including developing sales, distribution and media strategy.
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Maintained up-to-date knowledge of competitor products and pricing in market served.

Sumipol Co., Ltd.
Sale & Service Engineer, May 2003 – May 2006.
Outcomes:
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Boosted sales by conferring with customers to evaluate requirements and recommend best-fit company offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

OSG Manufacturing (Thailand) Co., Ltd.
Production Head, Jan 2000 – April 2003.
Outcomes:
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components.
- Took on additional shifts during peak work periods to keep projects on schedule.

Oji Paper (Thailand) Ltd.
Production Supervisor, Nov 1997 – Dec 1999.
Outcomes:
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Documented production information via daily system logs and discussed non-conformance issues with management.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components.

Seagate Technology (Thailand) Co., Ltd.
Lead Technicians, Jan 1994 – Sep 1997.
Outcomes:
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Utilized lean practices to balance workflow and alleviate redundancy.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Predicted cost overruns by monitoring spending during productions.
- Monitored materials use to identify concerns and keep costs low.
- Reduced inventory and monthly team labour hours by strategically updating processes and reorganizing operational workflows.
- Set and revised production schedules to meet changing demands.
- Supervised all production phases.
- Reworked positions and workflow based on individual abilities and production targets.