ตำแหน่ง Supervisor Call Center

บริษัท True Touch

ที่อยู่บริษัท Rungroj Thanakul Building, next to Central Rama 9

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Check the service quality of the staff in the team
- Coaching and feedback with employees to improve the service quality of staff in the team
- Manage KPIs to meet the standards set by the company
- Manage Cap form with team members
- Check various information, report problems, receive complaints or requesting other services
- Provide useful information to customers to create customer satisfaction
- Reserve or find replacement manpower to be able to Take care of customers effectively at each moment
- Receive complaints and coordinate with relevant departments

ตำแหน่ง Purchasing oversea

บริษัท Theodore

ที่อยู่บริษัท Sukhumvit 51 Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Contact with foreign suppliers for price inquiry. Request product information Purchasing products via email
- Make Goods receipt every week
- Make update price list every week
- Make product code and supplier code

ตำแหน่ง Senior staff Customer Service

บริษัท Krungsri Auto

ที่อยู่บริษัท อาคารบางนาทาวเวอร์

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Checking the customer application and customer documents (customer job, finance, credit).
- Checking for the car details and keys the details in database system.
Coordinate between bank officer and sale office in the part of auto leasing.
- Make a daily report about the total of customer per day and total of call received per day.
- Key in the data to the database system.
- Contact the customer to provide the condition of the leasing to the customer.

ประสบการณ์ทำงานอื่นๆ
Call Center (November 2011 – June 2012 )
ADVANCE INFO SERVICE AIS (Phaholythin, Bangkok)
Job detail
- Receive calls from customers to provide information about promotions. And fix problems in the use of mobile terminology.

Call Center (May 2011 – October 2011)
SAMART Office of the Minister 1111 (Praram 4 Bangkok, Thailand )
Job detail
- Government Information Center for People
- Receive complaints about various government departments.
- Describe how to contact a government official.
Customer Service (October 2007 – May 2011 )
Thaimaster Transport (Viphavadee, Bangkok)
Job detail :
- Coordinate with customers in air freight.
- Contact the Cargo Division of each airline to make reservations for the shipping area.
- Deliver the documents used to transport the goods to the customer.
- Provide the vehicle to pick up the goods of the customer to the warehouse.
- Report on shipping information.
Call center (April 2005 – April 2006 )
True Move Company Limited (Bangrak, Bangkok)
Job detail
- Receive calls from customers to provide information about promotions. And fix problems in the use of mobile terminology.

Purchase Wood Office (March 2004 – August 2004 )
Chaiyo AA (Chachoengsao)
Job detail
- Coordinate with the branch on the purchase of wood for delivery to the paper mill.
- Meetings are held once a month between the branches in the province and the head office.