ตำแหน่ง Senior Technical Support

บริษัท Zortout Co.,LTD.

ที่อยู่บริษัท 128/152 อาคารพญาไทพลาซ่า ชั้น 14 ถนนพญาไท แขวงทุ่งพญาไท เขตราชเทวี กรุงเทพมหานคร 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Monitoring and Handle Incident Ticket operation. (Zendesk/3Cx)
2. Be a 2 nd Tier Application support for user
3. Provide troubleshooting, assist users related to Business Applications.
4. Resolve Inquiries and issues from user in a timely manner.
5. Evaluate issues and escalate to Developer team member or department related.
6. Collaborate work with other teams, departments and divisions with issues pertaining applications.
7. Develop User Guide documents, FAQ, and related documentation.

ตำแหน่ง Senior Technical Support

บริษัท Gofive Co.,LTD.

ที่อยู่บริษัท 30/88 ม.1 ถ.เจษฎาวิถี นิคมอุตสาหกรรมสินสาคร ตำบลโคกขาม อำเภอเมืองสมุทรสาคร จังหวัดสมุทรสาคร 74000

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Monitor Ticket & Manage Assign For Team
2. Support End User (Hardware, Software, Network, Etc.)
3. Setup For NewEmployee (IT EQM., Email, User AD, Etc.)
"4.
Permission (assign basic permissions, modify permissions on request)"
5. Planning for preventive maintenance of systems and equipment (PM) Weekly/Monthly/Yearly.
6. Take of Phone system BackEnd within the organization (IPPhone, 3CX, SIP Trunk)
7. Take of the Inventory Asset BackEnd (Lansweeper), control the usage and details of the asset.
8. Coordinate. work on the project as specified by the organization
9. Analyze the problem Study the technology or procure tools and spare equipment to meet the needs.
10. Manage IT Admin Team (Purchasing, Waranty, Etc.)
11. Summary Report Technical Support Team

ตำแหน่ง Senior IT Technical

บริษัท Kerry Express (Thailand) Limited

ที่อยู่บริษัท 58/11 Bangkradi Soi 16 , Bangkradi Rd., Samae Dam, Bang Khun Thian, Bangkok, 10150

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Assign Ticket & Management Task Support as well as manage the IT Technical team on site.
2. Support Hardware/Software such as Computer, Network, CCTV, Email, Printer, Etc.
3. Analyze IT system problems on the site and how to prevent them and fix them.
4. Planning for preventive maintenance of systems and equipment (PM) Weekly/Monthly/Yearly.
5. Summary Tracking the work of the staff with in the team to the supervisor, Including the Project KPI.
6. Coordinate Vender/Outsource (Network/CCTV)
7. Coordinate and Assist other teams including collecting information about IT system Req. both within Site/UPC
8. Prepare plans, Budgets, Design for area expansion projects including additional migrations in the IT system
9. Summary All System Report

ประสบการณ์ทำงานอื่นๆ
Mar 16 - Sep 17 | Implement Engineer
True Connect Co,.LTD | Salary : 18,500.-
Scope Of Work
1. Implement , Commissioning , Service , PM
* Network Infrastructure
* CCTV System ( IP Camera )
* Video Conference

Achievements in work/Performance (KPI,Leader)
- Project : Network Cabling For CCTV System (Sri Trang Agro-Industry Public Co., Ltd.)
- Project : PM CCTV System (Sri Trang Agro-Industry Public Co., Ltd.)
- Project : Add On Network Cabling For PSE (Sri Trang Agro-Industry Public Co., Ltd.)
- Project : PM CCTV System (PTTEP Offshore)
- Project : Commissioning CCTV System (PTTEP S1)
- Project : Add On Equipment Network For CCTV System ( PTTEP S1 )
- Project : Implement Video Conference ( TAI )

Mar 12 - May 15 | Service Engineer
PP Ontime,.LTD | Salary : 15,800.-
Scope Of Work
1. Onsite Service, Monitor, Maintenance, On Call
* Router GPRS 2G/3G On ATM System
* 3G MPLS System
* UPS
2. Assign Ticket & Management Team Service

Achievements in work/Performance (KPI,Leader)
- Upgrade & Migrate Router GPRS ( 2.5G To 3G ) UPC

สถาบัน Kerry Express Thailand

หลักสูตร KAIZEN

สถาบัน Thailand National Cyber Academy by NCSA

หลักสูตร Cybersecurity Foundation Course