เพศ (สถานะภาพ)
ชาย (โสด)

สัญชาติ
ไทย

ศาสนา
อิสลาม

วันเกิด (อายุ)
05-ธันวาคม-2535    อายุ 33ปี

ส่วนสูง/น้ำหนัก
172 Cm    หนัก 83 Kg

สถานะภาพทางทหาร
ใบดำ

จังหวัด (เขต)
กรุงเทพมหานคร (ลาดพร้าว, ห้วยขวาง, วังทองหลาง)

การติดต่อที่สะดวก
โทรศัพท์ , Email

สาขาวิชาชีพ
เลขา/ประชาสัมพันธ์/ธุรการ/คอมพิวเตอร์ธุรกิจ

ลักษณะงานที่ต้องการ
งานประจำ (Full Time) , งานอิสระ (Freelance)

ระดับเงินเดือนที่ต้องการ
35,000บาท ขึ้นไป

แก้ไขข้อมูลล่าสุด
17 มิ.ย. 2565

เข้าระบบครั้งสุดท้าย
24 มิ.ย. 2565

Resume by
JobTH.com

การศึกษา กำลังศึกษาอยู่

ประสบการณ์ทำงานทั้งหมด 3 ปี

พิมพ์ดีด
ไทย 38 คำ/นาที    อังกฤษ 40 คำ/นาที

ความสามารถการขับขี่
รถยนต์ ,

โครงการ/ผลงาน
LATEST PROFESSION
Customer Experience Specialist at Percepta Service
Thailand Co.,Ltd
HIGHEST EDUCATION
Doing Bachelor's Degree from Ramkhamhaeng University
TOEIC SCORE: 610
CURRENT LOCATION
Bangkok, Thailand
EXPERIENCE SUMMARY
Experience concentrated in Customer service, Administration related, Purchasing
and Warehouse Manager. Has 3 years of work experience.
EDUCATION BACKGROUND
Education Degree
Period
School /University
Program
Bachelor’s Degree
2017 –
2021
Ramkhanhaeng University Humanities
High School
Education
2010 –
2016
St.Theresa International
Commercial College Computer
School Education
1999 –
2010
Assumption Samutprakarn
College Bilingual Syllabus

EXPERTISE AND SKILLS
 Customer Service Specialist and Analyze
 Administration
 Purchasing, negotiation
 Warehouse
 CRM, MS Office
WORK HISTORY
TOTAL EXPERIENCE 2 YEARS
Feb 2018 – Aug 2018 One to One Contacts Public Company Limited
Position: Customer Service Representative
Responsibility: Provide general information relating to Service Business. Handle
and resolve customer complaints, provide customers with product and service
information by the telephone or E-mail and Answer calls respond to customer
inquiries by searching required information using available resources. Negotiation to
solve customer’s problem. Obtain customer information to enter to CRM system.
Dec 2018-Apr 2019 RLC Recycling Limited.
Position: Supply Assistant and Warehouse Manager
Responsibility: Stock, catalogues materials, tools, equipment and supplies. Conducts
periodic inventory control audits. Enter and retrieve information from computerized
programs. Processes paperwork (Invoices, Files records and completes inventory
reports). Maintains receiving catalytic, warehousing and distribution operations by
initiating and coordinating. Controls inventory levels by conducting physical counts.
Maintains physical condition of warehouse by planning and inspecting equipment.
Issuing work orders for repair and requisitions for replacement. Completes warehouse
operational requirements, scheduling and assigning employees.

Aug 2019- Feb 2020: KLOOK by Thai Rhythm Co., Ltd.
Position: Customer Service Representative and Admin Support
Responsibility: Resolve customer complaints via phone, email, mail, or social media.
Create booking, track and trace all complained and error order. Coordinate with
customers and verify account information, cancel or upgrade accounts and assist
customer with placement of orders, refunds, or exchanges. Advise customer on company
information, payment information and other pertinent (Addresses and phone numbers,
flights number etc.) Place or cancel orders. Answer questions about warranties and terms
of sale. Suggest solutions when a product malfunctions. Handle product recalls. Attempt
to persuade customer to reconsider cancellation. Inform customer of deals and
promotions. Sell products and services. Utilize computer technology to handle high call
volumes. Work with customer service manager to ensure proper customer service is being
delivered. Close out or open call records. Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
Aug 2020-Feb 2021 : Percepta Services Thailand Co.Ltd
Position: Customer Experience Specialist
Responsibility: Provide an exceptional customer experience with a focus on building a
relationship of trust and enthusiasm while guiding the customer from website to pre-buy
experience, to include:
-Vehicle knowledge and availability
-Local promotions for the brand
-Assist with specifications of vehicle
-Assist with customer/Dealer connection
-Educate the customer on products and services
-Act as a resource of all product knowledge and service support
-Act as a liaison between customer, service support, and dealership by following up to ensure
customer satisfaction
-Responsible for handling inbound customer calls regarding sales and service in a helpful,
courteous, and professional manner, displaying knowledge and concern for their needs
-Responsible for handling emails and chats
-Responsible for resolving customer issues using all available resources, including Dealers i.e.
Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
-Responsible for documenting customer inquiries and concerns
-When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools
include financial assistance, service plans, payments, and maintenance plans
-Provide feedback to management for the continued and improved performance of the
department to foster positive results and growth

REFERENCES
 Mr. Wat Human Resources at One to One Contacts Public Company
Limited.
Company Address: 1 Eastwater Bldg. 10-12 Fl. Vipavadeerangsit Soi
5 Jatujak, Bangkok 10900
Email: [email protected] Tel: 0-2685-0000
 Ms. Jane Human Resources at RLC Recycling Limited.
Company Address: 204/951 M Thai Main 2 Soi, Moo 1 Thaparak Rd,
Bang Sao Thong, Samut Prakan 10540
Email: [email protected] Tel: 094-672-7461, 090-614-8583
 Ms. Eileen Director at Thai Rhythm Co., Ltd.
T-One Building 19Floor, Room 3 Soi Sukhumvit 40, Phrakhanong,
Klong-toey, Bangkok 10110
Tel: 02-073-0063-69# 114
 Ms. Boonyakana Charoendee at Percepta Service Thailand Co.Ltd
Ford Trainng Center Bangna 1739/1, Soi Sukhumvit 66/1,
Bangkok 10260
Tel: 086-322-7955

TOEIC SCORE REFERENCE
TOEIC SCORE : 610