ตำแหน่ง Sales Planning Leader/ Service Quality Assurance

บริษัท CJ Logistics Thailand

ที่อยู่บริษัท Samutprakarn

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1.Analyzed Performance Data and identify root cause to improve service level

2.Created Daily, weekly and monthly reports on KPI performance to management team and to key clients

3.Prepared variety of different written communications, reports, service agreement and documents to support on-boarding new client.

4.Customized selling rate upon cost and revenue for each client.

5.Supervised marketing design team in sales material; brochure, company presentation, guideline, operation manual etc.
Managed on-site evaluations, internal audits and customer surveys

6. Set up KPI service standard for RDCs to achieve goals

7. Monitor RDCs service to maintain service standard

8. Evaluated RDC Service Performance Monthly

9. Created delivery driver manual, customer service agent manual as guideline to deliver same understanding among various departments

10.Prepared Service Performance Monthly Report for Key Account Clients

11.Analyzed service problems root cause and find solutions

ตำแหน่ง Call Center Supervisor

บริษัท One to One Contacts

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement

2. Created team rotations to man center effectively during peak hours

3. Achieved high satisfaction rating through proactive one-call resolutions of customer issues

4. Managed scheduling for 10 agents and product specialists to foster increased productivity

5. Report Daily, Weekly and Monthly Performance to client

ตำแหน่ง Call Center Supervisor

บริษัท Tapsey On Demand Service App (Start up)

ที่อยู่บริษัท Bangkok

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
1. Prepared reports to assist business leaders with key decision making and strategic operational planning

2. Developed process controls and metrics for daily management of call center

3. Recruited and trained new service provider converted in Tapsey Professional in application, and to maintain service standard

4. Cross-selling services to potential customers

5. Handling directly more complex customer service issues, inquiries, and complaints

6. Improve customer experience by assist on call and follow up calls if needed

7. Evaluate agent performance and set up training session to develop agent skills