ตำแหน่ง Insurance Compliance Analyst

บริษัท LexisNexis

ที่อยู่บริษัท 1000 Alderman Dr, Alpharetta, GA 30005, United States

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Facilitated internal and external audit requests as well as addressing both customers and IDS Products are compliant with FCRA, Non FCRA, FTC Stipulated Order, contractual requirements, legal and regulatory.
● Delivered assigned projects on schedule aligned with the critical needs of the business unit.
● Developed practical and actionable metrics for measuring the effectiveness and compliance performance of privacy, ethics and compliance programs.
● Investigated misuse, gathered facts and made recommendations to appropriate members of management.

ตำแหน่ง Technical Support Analyst

บริษัท LexisNexis through Thompson Technologies

ที่อยู่บริษัท Johns Creek, Georgia, United States

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Trained, mentored and coached IT Technicians in the US and the Philippines.
● Tested and implemented operational processes and system improvements as a result of needs analysis.
● Trained customers in understanding legal processes and utilizing Insurance proprietary software, products and services to obtain accurate reporting for making the best business decisions for their companies.

ตำแหน่ง Technical Support Specialist

บริษัท First Advantage - LexisNexis

ที่อยู่บริษัท Atlanta, Georgia, United States

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Managed, mentored and coached IT Technicians in the US and India to become more accurate and proficient at handling customers.
● Developed and executed the training program from inception to completion, which helped reinforce LexisNexis’s high level of professional, empathetic customer care.
● Coordinated with multiple functional areas in finding resolutions for our customers’ technological and operational integrations and migrations of all Risk Screening Solution products.
● Screened technical trainees for their potential success.

ประสบการณ์ทำงานอื่นๆ
Consultant – Zavata ▪ April 2004 – February 2006
● Monitored Technicians’ performance levels and provided coaching to improve their technical knowledge and customer service skills.
● Diplomatically solved interpersonal disputes among Technicians to ensure Service Level Agreements (SLA) compliance and the required level of
professionalism.
● Led triage system failure Teams and submitted new process solutions and proposals to management.

สถาบัน International Open Academy

หลักสูตร 120-Hour TEFL Certificate

สถาบัน LexisNexis Learning and Leadership Development Program

หลักสูตร Persuasive Speaking Certificate