ตำแหน่ง Head of Customer Fulfillment

บริษัท Purple Ventures Co., Ltd.(Robinhood)

ที่อยู่บริษัท บริษัท เพอร์เพิล เวนเจอร์ส จำกัด (สำนักงานใหญ่) 19 อาคาร 3 ชั้น 22 ไทยพาณิชย์ ปาร์ค พลาซ่า ถ.รัชดาภิเษก แขวงจตุจักร เขตจตุจักร กรุงเทพฯ 10900

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Assist all members of customer service and field organization with problems
Act as a liaison between customers, field sales force, reps, vendors and keeping them advised of developments and order status changes
Able to make sound decisions preventing loss of sales Reduce order entry errors through monitoring of credits and material returns due to customer service errors
Work closely with other departments to ensure certain procedures and followed and updated
Training and developing new personnel and existing personnel as processes and systems change
Work with the customer service team to identify and eliminate customer dissatisfaction and secure repetitive business
Exercising discretion and independent judgment when dealing with critical matters within the organization Will supervisor Customer Service and National Accounts staff
Performing other duties assigned

ตำแหน่ง Digital business development team leader

บริษัท ITOPPLUS Co.,Ltd.

ที่อยู่บริษัท บริษัท ไอท้อปพลัส จำกัด 89 อาคารเอไอเอ แคปปิตอล เซ็นเตอร์ ชั้น 32 ห้อง 3204-3207 ถนนรัชดาภิเษก แขวงดินแดง เขตดินแดง กรุงเทพฯ 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Observe, access, analyze, and identify clients’ needs or improvement for their operational processes to identify business opportunities.
Implement sales plans for territory sales to achieve target revenues, budgets, and strategic goals. Create business presentation to present the developed solution to the clients.Calculate and prepare cost sheet and quotations.
Maintain good relationship with client an opportunity of expanding service.
Communicate with customer lists that will provide basic, information about online marketing planning, both in terms, of Google marketing and website preparation services.
Work closely with the other team members to meet team/ client goals by developing campaign qualification and process development. Responsible for brainstorming, setting up, and optimizing campaigns.
You will work closely with the Manager to maintain various campaigns and help ensure that goals set for the company are achieved.
Coordinating with partners and internal departments within the company.
Well organized and multitasking is required on self and team performance.
Support manager to achieve assigned performance target.

ตำแหน่ง Customer Service Team leader

บริษัท AWP Services (Thailand) Co.,Ltd

ที่อยู่บริษัท AWP Service(Thailand) อาคารซิตี้ลิงค์ทาวเวอร์ (ชั้น7) 1091/335 ซ.เพชรบุรี35 ถ.เพชรบุรีตัดใหม่ ข.มักกะสัน ข.ราชเทวี กทม.10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Make sure incoming calls are answered in a timely manner and customers receive the information and assistance they are seeking.
Check the timely handling of all Emergency Roadside Service (ERS), Home Assistance, and other services as per company business.
Monitor agent contact with customers to ensure that interaction with customers is conducted in a professional and courteous manner.
Monitor the accurate preparation and timely submission of work reports.
Monitoring closely agents mainly under the following aspects:
- Correct call greeting
- Correct handling of all the cases in all existing handling applications
- Check the correctness of the information given to the customer and monitor the agent’s work under the aspect of existing workflows, effectiveness, and productivity.
Conduct follow up calls for all cases Send daily reports to clients and do other reports need from the department. Monitor agent’s knowledge and detect training needs
Update and briefing of agents of news/changes in procedures
Support the Operations Manager, Assistance manager for special tasks assignment.
Manage, coaching, and supporting the team of ACs in order to achieve KPI and performance targets. Perform other duties and special assignments as required and recruitment, record maintenance, and payroll processing, and provide clerical support to all employees in my department.

ประสบการณ์ทำงานอื่นๆ
Foodpanda (Thailand) Co.Ltd. l Customer Service Team Leader
05.2015 - 04.2018
Taking care of customer orders.
Solved ticket chats on Zendesk.
Met customer satisfaction targets imposed by the line manager.
Coordinating with customers and restaurants due to order issues.
Handled customer complaints in an effective and productive manner.
Collaborated with different teams both restaurant and dispatcher in resolving customer queries.
Providing appropriate service to customers.
Assisted the customer with their orders by chat, telephone, and email.