ตำแหน่ง Project Coordinator

บริษัท Infinite Staffing Solutions (Thailand) Co., Ltd.

ที่อยู่บริษัท 32/37 15th Floor, Sino-Thai Tower Zone B Sukhumvit 21 Rd., (Asoke), Klongtoey-Nue.Wattana, Bangkok 10110 Tel: +66-2661-7171

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Responsible for IT project implementation
- Proceed system implementation & testing
- Create Minute of meeting
- Provide documentation and support service during project delivery
- Coordinate internal users and external vendors for tracking project status
- Manage and deliver the project on scope, on schedule and within budget and to ensure high user satisfaction
- Ensure all project fundamentals are covered accordingly including scope, deliverable, timeline, costs, issues, risks and changes
- Handle problem escalation accordingly.

ตำแหน่ง IT INCIDENT MANAGER

บริษัท KASIKORN LINE Co., Ltd.

ที่อยู่บริษัท 496-502 Amarin Tower, Unit A, 5th Floor, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Primarily responsible for the effective day to day running of all high priority incidents
- Responsible for planning and coordinating all the activities required to perform, monitor,
and report on the process
- Point of contact for all Major Incidents
- Responsible for the effective implementation of the process "Incident Management"
and carries out the respective reporting procedure.
- Monitor the workload per Tier 1 Analyst
- Represent the first stage of escalation for Incidents
- Align the customer expectation with the SLA's
- Monitor the incidents to ensure that the Service Level Agreement are respected
- Ensure the closure of all resolved and end-user confirmed Incident records
- Provide guidance to the Incident Process Coordinators
- Responsible for communicating with Change Manager
- Establish continuous process improvement cycles where service delivery performance and technologies are reviewed and enhanced where applicable
- Provide governance and oversight of all incidents through to timely resolution providing effective communication and escalation with vendors and key stakeholders
- Responsible for driving managing and coordinating the response to all critical major and high priority incidents
- Coordinate rapid and effective response to Major Incidents including escalation follow through dissemination of workarounds or resolution advice and closure
- Responsible for timely clear accurate and punctual communications to internal stakeholders and customers Call , Chat and EMAIL

ตำแหน่ง Project Manager and Project Coordinator

บริษัท SSC Integration Co., Ltd

ที่อยู่บริษัท 288 42 Prasert-Manukitch Rd, Nawamin, Bueng Kum, Bangkok 10230

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Coordination of all project activities with project team members.
- Keeping track and pushing for project optimal results.
- Report progress to project manager and team leader.
- Assist and facilitate customer in the project.
- Provide overall administrative and documentation support to team
- Following up project tasks as assigned by the Manager.
- Communicating with internal departments and negotiation.
- Keeping and updating time and resource plan for ongoing projects.
- Co-ordinate with Partner and Vendor
- Follow up project tasks as assigned by the Infrastructure Project
- Create documents planning
- Create all of document concern with Project
- Follow up Documents form Users and Vendors
- Manage Time in Project for Team

ประสบการณ์ทำงานอื่นๆ
Access Consulting Services Co., Ltd
168/23 Nakniwas Road, Kwang Ladprao, Khet Ladprao, Bangkok. 10230, Thailand
Tel. +66 (02) 530-3800 Fax. 0-2530-3899

Position : Project Coordinator and Project Management (Hardware)
Duration : 1 August 2013 – 29 February 2020

Responsibilities

- Coordination of all project activities with project team members.
- Assist in organizing and implementation of project activities.
- Keeping track and pushing for project optimal results.
- Report progress to project manager and team leader.
- Assist and facilitate customer in the project.
- Provide overall administrative and documentation support to team
- Following up project tasks as assigned by the Manager.
- Communicating with internal departments and negotiation.
- Keeping and updating time and resource plan for ongoing projects.
- Liaise with Thai Government Agencies, other organizations
- Co-ordinate with Partner and Vendor
- Making Agenda for the meeting
- Follow up project tasks as assigned by the Infrastructure Project
- Create documents planning
- Setup and manage conference calls
- Create all of document concern with Project
- Follow up Document’s form Users and Vendors
- Create Man Days Cost in Team
- Manage Time in Project for Team
- Coordinate submission of project deliverables Inspection and Test Plan,
- Provide diligent and systematic follow-up and expediting to departments
for scope of work.
- Monitor project process and submit periodic milestone status reports.
- Arrange and coordinate customer third party inspections as required.
- Reviewing existing executive service / support models and continuously seeking opportunities for improvement
- Provide clear advice to decision makers in technical and business teams on the appropriate course of action to manage service risk

Thai Beverage Public Company Limited
14 Vibhavadi Rangsit Road, Chomphon Sub-District Chatuchak District,
Bangkok 10900 Tel. +66 (02) 785 5555

Position : Internal IT Audit (Account Department)
Duration : 16 January 2013 – 30 July 2013

Responsibilities

- Check risk and compare with department policy
- Prepare new policy when finding wrong process
- Reviewing and assessing practices of information systems. And procedures. That there is adequate and reasonable control or not. The proposed control method is effective.
- Monitoring and evaluation of policies, programs and practices that are required to perform correctly. The duties and responsibilities. To propose improved operational efficiency.
- Develop a risk-based audit program and perform audit fieldwork to complete internal audit projects as planned.

G-ABLE Company Limited
Panjathani Tower, 25th Floor 127/27, 29-31 Nonsee Road,Chongnonsee, Yannawa,
Bangkok 10120 Tel. : +66 (0) 2685-9000

Position : IT Support Team Leader (Onsite Nestle Head Headquarter)
Duration : 25 February 2012 – 15 January 2013

Responsibilities

- Process implementation and update the same with any changes
- Process completion and preparation of process documentation
- Adhere to agreed SLAs and meet the targets
- Performed tasks related to answering user inquiries received via telephone,
in person, or through applications. Interacted with users; provided program information, rules, regulation, laws and policy and procedures.
- Supports, improve and repair basic software, hardware
- Assign job for staff and follow up result when finished job
- Speaker for train users about new Program
- Performing other tasks as assigned.

TATA Consultancy Services (Philippines) Inc.
10th floor, Ascendas Accralaw Tower, 2nd Ave.,Corner 30th St., E-Square I.T. Zone, Crescent Park
West, Bonifacio Global City, Taguig City, Philippines 1630

Position : Senior Process Associate and Network Support
Duration : 1 September 2011 – 20 February 2012

Responsibilities

- Process implementation and update the same with any changes
- Responsible for recording, tracking and speaking with customers over phone in call center
- Process completion and preparation of process documentation
- Adhere to agreed SLAs and meet the targets
- Maintain and report to supervisor logs of daily/periodical productivity.
- Flag the problem areas for review by Quality Analysts and follow as per the feedback advice.
- Report any concerns related to technical, administration, HR, production, etc. to Supervisors.
- Preparation of month end schedules and simple reports


Yip In Tsoi & Co., Ltd.
523 Mahaprutharam Rd., Bangrak, Bangkok 10500, Thailand
Tel. (662) 353 8600 Fax. (662) 236 5693, (662) 353 8680

Position : Assistant Service Engineer
Duration : 1 February 2010 – 31 January 2011

Responsibilities

- Supports, improve and repair basic software, hardware
- Performed tasks related to answering user inquiries received in person
- Performing other tasks as assigned
- Provide the 1st level support for technical issues
- Perform user management and routine system administration tasks
- Respond to requests of other technical teams
- Troubleshoot and resolve IT issues
- Perform monitoring activities
- Install, configure, optimize & maintain systems, applications