ตำแหน่ง Customer care associate II

บริษัท Conduent Business Services Malaysia Sdn. Bhd.

ที่อยู่บริษัท Level 7, MCT Tower 1, Skypark One City, Jalan USJ 25/1, One City, 47650 Subang Jaya, Selangor, Malaysia

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
● Be a Technical Support Tier 2
● Supporting Hardware devices include smartphones, tablets, Desktop Computer, Notebooks, and Software on All devices,
including Desktop Operation systems and Mobile Device Operation systems, and billing issues related to subscription
renewal, Account disable, unauthorized charge, Content in the cloud.
● Providing outstanding customer service, troubleshooting, and technical support.
● To respond to incoming call and deal with customers requests
● Make an outbound call to the Service provider, Retail store, authorized reseller regarding hardware and software issues as
per customer request.
● To follow up on complaining and breakdown cases by co-working with software engineer
● To be a consultant to Technical Support Tier 1 for their inquiry
● follow up Customs Commitments