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ตำแหน่ง PASSENGER SERVICE SUPERVISOR

บริษัท สยามแอร์ ทรานสปอร์ต​

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ลักษณะงานที่ทำ
Supervisor of passenger service appointed by and report to passenger service manager shall be responsible uphold company standards and facilitate team efforts-in delivering passenger service that meet or exceed customer expectations
• Prepares document flight for domestic, international and charter flight such as China on board document
• Fill in APIS of all passengers whose travelling to Republic of China
• Assist and services passengers at check in counter, boarding gate also contacts other airlines when need a favor from them by e-mail and telephone.
• Perform check-in procedure, including baggage check for both domestic and international flight.
• Completes the task of providing support to the passenger in airport terminal and other areas.
• Handles the task of location lost baggage and providing assistance to disabled persons by moving their wheelchairs.
• Provides flight information for passengers.
• Maintains safety and security procedures and standard.
• Contact with other company such as AOT Hotel ,Air line
• Teaching check in system to new staffs , Flight document, Airside ,Arrival and Departure process
• Prepares Property Irregularity Report (PIR) for case passenger such as Missing Baggage, AHL Baggage ,OHL Baggage ,DMG baggage etc. about Lost and Found
• Handel special case such as Deportee , Inadmissible passenger(INAD)
• Report all incidents/ accident, investigate root cause an implement corrective/ preventive actions to eliminate recurrence
• Liaise with airport agencies such as custom ,immigration security to facilitate smooth processing of passenger
• Review the overall performance of passenger service on daily basis and initiate improvement
• Conduct meeting with passenger service personal to enhance communication build team spirit and elevate job performance
• Performs other duties assigned by the passenger service manger
• Maintain security in his/her job related

ประสบการณ์ทำงานอื่นๆ
CUSTOMER SERVICE AGENT, City Airways Co.,Ltd. Bangkok, Thailand
October 2013 – September 2014
Job Type: Full time
Company’s Industry: Airline Business
Responsibility
• Prepares document flight for domestic, international and charter flight such as China on board document and board document.
• Fill in APIS of all passengers whose travelling to Republic of China
• Assists and services passenger at counter check-in, boarding gate, contact airport service and contact other airline for rest Air-start, Air Condition and GPU.
• Perform check-in procedure, including baggage check for both domestic and international flight.
• Completes the task of providing support to the passenger in airport terminal and other areas.
• Handles the task of location lost baggage and providing assistance to disabled persons by moving their wheelchairs.
• Provides flight information for passengers.
• Maintains safety and security procedures and standard.
• Performs all other job responsibilities as assigned
Latest Position: Customer Service Agent
Latest Salary: 18,000 THB per month

Customer service and Document, Focus Frieght & Logistics Co.,Ltd. , Bangkok , Thailand
July 2013 -October 2013
Job Type : Full Time
Company's Industry: Trading/Import/Export , Transportation/Logistic
Responsibility
• Booking of Vessel for goods will be export of shipper.
• Booking space of Airline for goods will be export shipper.
• Prepares Bill of loading send to shipper.
• Contact other Ship line business for check free space.
• Prepares Bill of payment.
Latest Position: Customer service and Document
Latest Salary: 14,000 THB per month