ตำแหน่ง Customer success executive

บริษัท Softbaked Co., Ltd

ที่อยู่บริษัท Fifty Fifth Plaza Thonglor Bangkok Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Handling chat contact of customers and respond to customer’s emails.
Research and identify to resolve customer’s issue and complaints.
Contact technician and engineers to report issues for resolve customer’s issue.
Evaluates and analyzes customer’s demand and customers using behavior to make the customers' experience.
Builds and maintains business relationships with customers to promote customer loyalty.
Perform customer retention to increase the number of repeat customers and to increase the profitability of each existing customer.
Process KYC (Know your customer) verification.

ตำแหน่ง Senior Advisor Customer service

บริษัท Concentrix Co., Ltd.

ที่อยู่บริษัท Bhiraj Tower Bitec Bangna Bangkok Thailand

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Support customer in highly level customer service. Handle and resolve customer’s issue inquiries and complaint within Technical issue and Non Technical issue. Support tier1 or Junior Advisor as a consultant and take ownership case when there are complex case or advance issue. Contact engineers for escalate case in review and resolve case.
Coordinate other oversea department for process and proceed to resolve issue for customer.
Evaluate call record and monitor real time call to evaluate and score for feedback to trainer team and team leader. Providing coaching and mentoring for learning and developing skills to advisors. Manage round table to discussion and training.

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