ตำแหน่ง SEA User Side Support Manager

บริษัท Saint-Gobain Co.,Ltd

ที่อยู่บริษัท อาคารมหานครยิปซั่ม ถนนศริอยุธยา เขตราชเทวี กรุงเทพ 10140

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Functional Strategy
• Manage SEA IT helpdesk services team for delivering the users satisfaction, meeting with SEA IT Services level agreement, and in line with SG global IT services standard.
• Negotiate and manage Services Level Agreement (SLA) with IT Outsource vendor to meet business requirements

Policies, Processes & Procedures
• Develop procedures and enforce Group IT policies and procedures to ensure compliance.

Day-to-Day Operations and Project Management
• Manage all IT equipment clients and IT assets including PC, Laptop, Printers, Token, smartphone etc. To ensure that all complied with SG global policy in term of security Operating System Software Clients configuration etc. and meeting with SG global services standard level.
• Manage and administrate of Mail, user accounts for access the services both LAN and remote connection.
• Make appropriate recommendations and coordinate all projects related to selection, acquisition, development and installation of IT & communication systems and infrastructure.
• Administer of IT helpdesk systems as well as IT network related i.e. control and assign of IP address, Resource planning and monitoring.
• Maintain the working collaboration between team and the Network Operations Center (NOC) for event monitoring and the technology critical incident response process.
• Manage and control of administration activities for Windows based systems, authority and rights for user account in the domain.
• Perform local IT security officer to ensuring the company has fully compliance with SG IT Group security control.
• Perform local IT project coordinator role for implementing all SG global projects/deployments to all sites of SEA IT services perimeter.
• Being a Project Manager for SEA Windows10 Migration and Project manager for Skype for Business Migration projects.
• Being an Infrastructure project team for new Plant/Office Setup in SEA region.
• Act as EHS Committee.
People Management
• Taking care of sourcing IT staff hiring and interviewing process.
• Leading the safe work environment for TH USS team members and communicate goals and performance expectations.
• Ensuring staff are suitable trained or skilled to meet the demands of their roles.
• Supervision IT outsourcer who are provide the local IT services for SG companies which under SEA IT services agreement. Ensuring that they are all providing effective IT services performance with same services standard to SEA IT customer.

Budget Management
• Preparing an annual IT department budget.
• Preparing and communicating IT Budget forecast for all SEA BUs.
• Monitor the annual operating and capital IT costs to ensure the cost of services and resources are managed within budget.

Achievement
• New IT standard training at Shanghai, China on June 2016.
• Started up VTI Integration project and IT Standard training at Hochiminh, Vietnam on November 2016.
• Go-Live VTI Integration Project at Hochiminh, Vietnam on February 2017.
• Joined APAC IT Committee meeting at Shanghai, China on June 2017.
• Go-Live EMIX Integration Project at Kuala Lumpur, Malaysia on August 2017.
• Go-Live EMIX Integration Project at Singapore on September 2017.
• Vendor Performance Review at Kuala Lumpur, Malaysia on November 2017.
• Successfully lead the service transition project in SEA.

ตำแหน่ง Helpdesk Team Lead and Technologists

บริษัท Chevron Thailand Exploration and Production

ที่อยู่บริษัท ชั้น 3 อาคาร Plaza East, SCB สำนักงานใหญ่ เขตจตุจักร กรุงเทพ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ

• Desk support to Thai and Expat users for solving software and hardware problems.
• Responsible for making sure team members provide excellent customer service when they are speaking with customers.
• Logging tickets for all Helpdesk incoming email and escalated to each support groups.
• Setting up a pilot group and implementing in deployment of company software system.
• Manage IT Service Desk and SLA monitoring
• Taking care of Training management for team members.
• Monitors and maintained permission for all shared drives and applications.
• Ensure all service requests are completed within acceptable time frame
• Ensure system maintenance tasks are carried out according to maintenance schedule
• Ensuring change management procedures are followed.
• Develop and implement timely solutions to resolve customer complaints escalated.
• Taking care of company’s hardware and Software stock.
• Work with external vendors to ensure delivery of services and problem resolution.
• Being a member in IT project management team in new project setup.
• Coordinating with supporting groups, supervising subordinates and making decisions to resolve basic front line problems.
• Make judgment as to when the problem has to be escalated to Client Services Management and should follow-up on the calls to ensure that the user is updated and close it once the solution to provided
• Providing support and motivation, and creating a positive morale within the team and throughout all concerned parties.
• Provide database and analytical support to II&R, Hazard Hunts, BBS, Near misses.
• Taking care of Training management for all Completion staffs (both onshore and offshore).
• Ensure all staffs obtain ongoing training in organization and the client standard programs.
• Leads to develop the online courses checking for new comers.
• Trained new comers/subordinates about company policy
• Coaching, training and developing subordinate competencies.
• Coordinating and collaborating with senior executives and other parties concerns for design outcome of department’s share point.
• Worked as a Project Team member for developed the Inventory control system for offshore equipment.
• Tracking and report the department web site for error statistic in management meeting.
• Maintain and develop the master plan/schedule for site update.
• Ready for supervised/support 24 hours on call.

ตำแหน่ง Senior Technical Support

บริษัท Easyspace Co., Ltd

ที่อยู่บริษัท ชั้น 23 ตึก Empire Tower เขตสาธร กรุงเทพ

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
• Closing Billing, Emails and Web hosting tickets.
• Created a daily support report.
• Handle a Live Chat with multi national customers.
• Conducting a services monthly report.
• Assisted Technical Support manager to monitor a service support.
• Trained new comer for the company knowledge and technology

ประสบการณ์ทำงานอื่นๆ
November 2001 – March 2007
Taikisha (Thailand) Co., Ltd, Bangkok, Thailand

Type of Business : Construction Company
Position : Senior IT Officer
Report To : IT Manager
Number of Users : More than 250 staffs in H/O, and more than 200 staffs
from branches (Thai and Japanese)

Reason of Leaving : Willing to get a more challenge and opportunities to use my
skill and experiences in a different capacity.

Successful :
Encouraged users to improve their computer skills via a training course, supporting a large amount of users without any conflicts, and assist users to complete their job smoothly.


Responsibilities

• Conducting and maintaining the company web site.
• Managing HR data and information
• Desk and sites supporting for hardware & software problems in both PCs and Laptops.
• Advice on ‘how to’ eliminate virus from client PCs and Laptops.
• Conducting an IT services monthly report.
• Conducting and maintained Finance dept. database system (MS Access 2003) and troubleshooting in Payroll printing system.
• Preparing and setup network system for office renovation.
• Collecting and comparing quotations from vendors.
• Assisting EK staff to handle and prepare all sites budget and conducting the site budget report for a manager meeting.
• Conducting IT training courses within the organization and work with HR personal for L&D tasks for all company members.

May 2001 – October 2001
J.D. Orient Recruitment Co., Ltd., Bangkok, Thailand

Type of Business : Recruitment Company
Position : IT Officer& Japanese Assistant
Report To : Managing Director
Number of Users : 15 staffs
Reason of Leaving : There was limited career advancement

Responsibilities

• Looking after computers & network system.
• Supporting and trouble shooting in hardware and software problems both in PCs and Notebooks.
• Managing HR data and information
• Looking after company’s database system (Access).
• Responsible for company's website and Internet system.
• Taking care of Antivirus system.
• Translating English-Thai and Thai-English language for Japanese staffs and Thai candidates.