ตำแหน่ง General Manager

บริษัท ปานามาแจ็ค จำกัด

ที่อยู่บริษัท 51/4 หมู่ 4 ต.บ่อผุอ อ.เกาะสมุย จ.สุราษฎร์ธานี 84320

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Reported directly to the owner and the following list summaries my responsibilities:

- Recruiting training and supervising staff
- Analyzing accounting and financial data
- Planning maintenance work, events and room bookings
- Handling customer complaints and queries
- Promotion and marketing the business to improve revenues
- Ensuring compliance with health and safety legislation and licensing laws - Overseeing daily business operations both online market (OTA), Contract rate

ตำแหน่ง Operations Manager

บริษัท ปานามาแจ็ค จำกัด

ที่อยู่บริษัท 51/4 หมู่ 4 ต.บ่อผุอ อ.เกาะสมุย จ.สุราษฎร์ธานี 84320

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Reported to General Manager and the following list summaries my responsibilities:

- Handling customer complaints and queries
- Promotion and marketing the business to improve revenues
- Ensuring compliance with health and safety legislation and licensing laws - Control and operation of all hotel department
- Planning maintenance work, events and room bookings
- Responsibility for maintaining and controlling hotel standards
- Responsibility for overseeing, planning and implementation of hotel refurbishment
- Overall responsibility for the recruitment, training and management of employees
- Delegation of roles and responsibilities within the resort
- Analyzing accounting and financial data before present to General Manager
- Responsibility for marketing and promotion both online market (OTA), Contract rate

ตำแหน่ง Front Office Manager

บริษัท ปานามาแจ็ค จำกัด

ที่อยู่บริษัท 51/4 หมู่ 4 ต.บ่อผุอ อ.เกาะสมุย จ.สุราษฎร์ธานี 84320

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
Reported to General Manager and the following list summaries my responsibilities:

- Control and operation of Front Office Department
- Handling customer complaints and queries
- Analyzing accounting and financial date before present to General Manager
- Responsibility for marketing and promotion both online market (OTA), Contract rate
- Planning maintenance work, events and room bookings
- Ensuring compliance with health and safety legislation and licensing laws - Responsibility for overseeing, planning and implementation of Front office department
- Training all staff member of Front office
- Responsibility for all hotel allotment by used Chanel manager
- Direct and control the activities of Guest Service staff and Concierge to ensure adherence to preset policies
- Interview new employees and ensure they are correctly trained.
- Review daily arrivals, special requests
- Room assignment and coordinates with Housekeeping department the needs of guests.
- Meet and escort VIP guests where necessary
- Work with accounting department to ensure credit procedures are followed and any problems are resolved.
- Respond properly in any emergency or safety situation,
- Assisting the General Manager as needed.

ประสบการณ์ทำงานอื่นๆ
July 2010 - June 2012: Napasai by Orient-Express 5 stars resort in the position of Reservation Supervisor

February - October 2009: The Library Koh Samui 5 star hotel in the position of Night Manager

May - November 2008: Abloom Exclusive Serviced Apartment in the position of Guest Service Manager / Guest Service Manager

April 2007 - February 2008: Hotel De'Moc in the position of Reception Night Shift