ตำแหน่ง Senior Service Operations Manager.

บริษัท บริษัท ยุงค์ไฮน์ริช ลิฟท์ ทรัค จำกัด / Jungheinrich Lift Truck Ltd.

ที่อยู่บริษัท 335/3 Moo.9 Bangna-Trad KM.19, Bangchalong, Bangplee, Samut Prakan 10540.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
: Managing and supervise day-to-day operations in the service operations team members with 9 service offices, 9 service team leaders and more than 50 service technicians over Thailand to ensure the team's objectives and sales goals are met.
: Handling customer service interactions, preventive maintenance plan & visit, repair and reports, resolving customer complaints or customer service issues include customer visits and end user to obtain feedback for improvement.
: Establish preventive maintenance plan & visit, repair and spare parts sales
processes from receiving of items to delivery of repaired goods.
: Setting, monitoring and managing service operations Key Performance Indicator (KPIs). i.e. Customer satisfactions, Quality issue, PM plan & visit, Service quality,
Maintenance quality, Repair quality, Repair notifications and respond time, Sales leads and spare parts sales, Profit and loss (Field cost, Material cost, Labor cost, Warranty claim).
: Improving service methods through the training program to increase the service productivity and customer service.
: Work closely with spare parts support team to forecast spare parts requirement and availability.
: Work closely with sales representatives and technical support team to improve products and maintenance quality.

ตำแหน่ง Operations Manager

บริษัท บริษัท ธิสเซ่นครุปป์ เอลลิเวเตอร์ (ประเทศไทย) จำกัด / thyssenkrupp Elevator (Thailand) Co.,Ltd.

ที่อยู่บริษัท Chamnan Phenjati Business Center 65/52 Rama 9 Road, Huai Khwang, Bangkok 10310.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
: Managing and supervise day-to-day operations in the service operations team members with 13 service offices, 13 service supervisors and more than 90 service technicians over Thailand to ensure the team's objectives and sales goals are met.
: Handling customer service interactions, preventive maintenance plan & visit, repair and reports, resolving customer complaints or customer service issues include customer visits and end user to obtain feedback for improvement.
: Establish preventive maintenance plan & visit, repair and spare parts sales
processes from receiving of items to delivery of repaired goods.
: Setting, monitoring and managing service operations Key Performance Indicator (KPIs). i.e. Customer satisfactions, Quality issue, PM plan & visit, Service quality,
Maintenance quality, Repair quality, Repair call and respond time, Sales leads and spare parts sales, Profit and loss (Field cost, Material cost, Labor cost).
: Improving service methods through the training program to increase the service productivity and customer service.
: Work closely with HQ supply chain to forecast spare parts requirement and availability.
: Work closely with sales representatives and technical support team to improve products and maintenance quality.

ตำแหน่ง Service Operations Manager / Service Business

บริษัท บริษัท โคเน่ จำกัด (มหาชน) / KONE Public Company Limited.

ที่อยู่บริษัท 26th Floor, Rasa Tower 2, 555 Phaholyothin Road, Chatuchak, Bangkok 10900.

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
: Managing and supervise day-to-day operations in the service operations team members with 13 service offices, 8 service supervisors, 5 technical supervisors and more than 100 service technicians over Thailand, 3 small repair sales and call center team to ensure the team's objectives and sales goals are met.
: Handling customer service interactions, preventive maintenance plan & visit, repair and reports, resolving customer complaints or customer service issues include customer visits and end user to obtain feedback for improvement.
: Establish preventive maintenance plan & visit, repair and spare parts sales
processes from receiving of items to delivery of repaired goods.
: Setting, monitoring and managing service operations Key Performance Indicator (KPIs).
i.e. Customer satisfactions, Quality issue, PM plan & visit, Service quality,
Maintenance quality, Repair quality, Repair call and respond time, Sales leads and spare parts sales, Profit and loss (Field cost, Material cost, Labor cost).
: Improving service methods through the training program to increase the service productivity and customer service.
: Work closely with HQ supply chain to forecast spare parts requirement and availability.
: Work closely with sales representatives and technical support team to improve products and maintenance quality.

ประสบการณ์ทำงานอื่นๆ
4. January, 2010 - September, 2012 (2 years 9 months)
Company : บริษัท แบลค แอนด์ เด็กค์เคอร์ (ประเทศไทย) บจก. / Black & Decker (Thailand) Limited.
Position : Service Manager

5. April, 2002 – December, 2009 (7 years 9 months)
Company : บริษัท ยูไนเต็ด บีเมค (ไทย) จำกัด / United BMEC (THAI) Co.,Ltd.
Position : Principal Engineer

6. November, 2001- April, 2002 (6 months)
Company : บริษัท ยูโรแพค จำกัด / EUROPAC Co.,Ltd.
Position : Service Engineer