ตำแหน่ง Night Manager

บริษัท Le d tel Hotel

ที่อยู่บริษัท 269/1 ซอย สวนพลู 6 แขวง ทุ่งมหาเมฆ เขต สาทร กรุงเทพมหานคร 10120

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise..
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Perform the full night audit if needed.
- Welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Be aware and able to enforce all fire-life-safety procedures.

- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

ตำแหน่ง Assistant Front Office Manager

บริษัท Chaophya Park Hotel And Resort

ที่อยู่บริษัท 247 ถนนรัชดาภิเษก แขวง ดินแดง เขตดินแดง กรุงเทพมหานคร 10400

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Customer Satisfaction (Guest Feedback, Social Media Review).
Financial Performance (Up selling, Room Revenue, Operation Auditing).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.�
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Supervise the efficient operations of reception including check in/out procedures
Support team members in handling guest requests and enquires to ensure a positive outcome is achieved
- Demonstrate a high level of customer service at all times
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities