ตำแหน่ง Assistant Front Office Manager

บริษัท Haven’t Met Hotel Silom

ที่อยู่บริษัท 188-188/1 Soi Pipat 2 Narativas Road, Silom, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Assist in the day-to-day operation of the hotel front office.
- Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
- Assign, coordinate, and supervise work activities of Front Desk Agents.
Ensure work is completed to include, shift closings, room deposits, refunds and rebates.
- Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures.
Prepare and conduct Front Desk meetings and resolve issues.
- Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action.
- Provide information and direction to staff to achieve 100% occupancy.
- Review and resolve dispute accounts and Housekeeping discrepancies.
- Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift.
- Perform check-in and out procedures at the desk.
- Take personal responsibility for correcting customer service problems.

ตำแหน่ง Guest Service Supervisor

บริษัท Haven’t Met Hotel Silom

ที่อยู่บริษัท 188-188/1 Soi Pipat 2 Narativas Road, Silom, Bang Rak, Bangkok 10500

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Organizes, directs, and monitors daily activities of front desk agents.
- Able to complete all of the duties and responsibilities of the Front Desk Associate.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Assists with hiring, training, motivating, and rewarding front desk agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Performs other duties as assigned by manager

ตำแหน่ง Front Desk Supervisor

บริษัท Mercure and Ibis Bangkok Siam (Accor hotel Chain)

ที่อยู่บริษัท 927 Rama I Rd, Wang Mai, Khet Pathum Wan, Bangkok 10330

เงินเดือน สำหรับสมาชิกเท่านั้น

ลักษณะงานที่ทำ
- Organizes, directs, and monitors daily activities of front desk agents.
- Able to complete all of the duties and responsibilities of the Front Desk Associate.
- Ensures efficient, friendly, and professional guest registration, check-out, and telephone service; supervise front guest service agents to ensure that established procedures are followed.
- Establishes procedures, prepares and coordinates schedules, and expedites workflow.
- Assists with hiring, training, motivating, and rewarding front desk agents.
- Reviews current day’s expected arrivals and checks all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and other departments are notified of room assignments.
- Reviews the daily room availability and informs all appropriate staff.
- Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
- Ensures all necessary reports and forms are completed daily.
- Performs front desk agent responsibilities as needed to process guests expediently including but not limited to checking guest into hotel, responding to guest questions, resolving guest problems/complaints, answering telephone, making guest reservations, and checking guests out of hotel.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Assists front desk agents with resolution of guest problems/complaints as needed.
- Monitors and maintains front desk area.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Performs other duties as assigned by manager